60
Before Requesting Help
If you experience any problems with the normal use of your apparatus, you should
unplug it from the telephone outlet and connect a known working telephone in its place.
If the known working telephone still has problems, then please contact the customer
service department of your telephone company.
If it operates correctly, then the problem is likely to be a fault in your apparatus.
In this case, contact your supplier for advice. Your telephone company may charge you
if they attend a service call that is not due to an apparatus supplied by them.
Turn the power OFF then ON (Handset)/Disconnect then connect the AC adaptor
(Base Unit).
Problem Possible cause Solution Page
The unit does not work. •Batteries not installed
properly.
•AC adaptor of base unit
not connected properly.
•Re-install batteries
properly.
•Disconnect and then
connect AC adaptor.
p.10
Display is blank. •Handset not turned on. •Turn on power. p.12
Display is blank even
if the unit is charged.
•Battery low. •Recharge batteries more
than about 15 minutes.
p.10
Handset will not turn on. •Batteries not inserted.
•Batteries not charged.
•Insert the 2 rechargeable
batteries supplied.
•Place handset on base
and connect AC adaptor
to base and AC outlet
(full charge period 7 hrs).
p.10
Battery charge icon not
counting up.
•Dirty charge contacts.
•Base not powered up.
•Clean charge/battery
contacts and retry
charge.
•Connect AC adaptor to
base unit and AC outlet.
p.11
p.10
icon flashes. •Handset not registered to
base.
•Handset out of range of
base.
•No power into base unit.
•Register handset to
base.
•Move handset closer to
base.
•Connect AC adaptor to
base unit and AC outlet.
p.49
p.10
Handset busy tone heard
when is pressed.
•Handset out of range of
base.
•Another handset in use.
•Move handset closer to
base.
•Wait for the other user to
complete call.
500NZ_e.book Page 60 Monday, July 7, 2003 4:19 PM