Monitoring the Status of Waiting Calls

1.8 Utilising the Call Centre

1.8.2Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor)

—Monitoring the Status of Waiting Calls

—Monitoring and Changing the Log-in/Log-out Status of Extensions

The extension assigned as a Supervisor extension can monitor and control the status of other extensions in an incoming call distribution group. It should have a PT with 6-line display. The display and DSS buttons show as follows:

Initial Display		ICD Group	Monitoring the
Initial Display	739	ICD Group	Call Status
	739	extension	Call Status
		no.
<Display>				<Display>
Date/Time &			Queuing Monitor
extension no.				<DSS>
<DSS>		"EXIT"		<DSS>
Busy Status Monitor		"EXIT"	Busy Status Monitor
			"EXIT"	"LOG"
				<Display>
			Call Log History
ICD Group: Incoming Call Distribution Group				<DSS>
ICD Group: Incoming Call Distribution Group			Busy Status Monitor

Monitoring the Call Status and Log-in/Log-out Status

"SPRVS"	<Display>
	<Display>
	Queuing Monitor
"EXIT"	<DSS>
"EXIT"	Log-in/Log-out Monitor

The Supervisor extension can monitor the status of calls waiting to be answered in the queue. If an incoming call distribution group has an overflowed call, the display shows the status automatically. The following information is displayed.

<Queuing Monitor>

•The current date/time

•The ICD Group extension number/name

•The number of waiting calls

•The longest waiting time

<Call Log History>

•The date/time when cleared at last time

•The total number of received calls

•The number of overflowed calls

•The number of unanswered calls

•The average waiting time of queuing calls

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User Manual

KX-TDA30 specifications

The Panasonic KX-TDA30 is a versatile and efficient hybrid telephone system designed to cater to the communication needs of small to medium-sized businesses. This advanced PBX (Private Branch Exchange) system integrates traditional analog telephony with digital and VoIP technologies, allowing organizations to create a unified communication environment that enhances productivity and collaboration.

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The KX-TDA30 supports advanced call management features such as Caller ID, call forwarding, call waiting, and automated attendant services. These functionalities not only streamline communication but also enhance customer service by ensuring that calls are efficiently managed. The system’s built-in voicemail capabilities enable users to never miss important messages, allowing for enhanced communication both internally and externally.

Moreover, the Panasonic KX-TDA30 incorporates advanced technologies such as VoIP (Voice over Internet Protocol). By leveraging the internet for telephony services, businesses can significantly reduce calling costs, particularly for long-distance and international calls. The wealth of features that come with VoIP integration includes conferencing capabilities, which facilitate real-time collaboration among remote employees.

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In terms of reliability, the KX-TDA30 offers robust performance with minimal downtime. It is built with high-quality components that ensure durability, making it a worthwhile investment for businesses. The system's energy-efficient design also contributes to lower operational costs, making it an environmentally friendly choice.

In summary, the Panasonic KX-TDA30 is a feature-rich hybrid telephone system that meets the diverse communication needs of modern businesses. Its scalability, advanced call management features, VoIP technology, and user-friendly design make it an excellent choice for organizations looking to enhance their communication infrastructure. With the KX-TDA30, companies can improve their operational efficiency, support growth, and elevate customer service experiences.

Panasonic KX-TDA30 Monitoring the Status of Waiting Calls, Initial Display, Queuing Monitor

Models: KX-TDA30

Initial Display

Call Status

extension