Troubleshooting
52
Answering System
The handset display exits the
Caller List or phone book.
Do not pause for over 60 seconds while
searching.
You cannot page the handset
or base unit.
The handset is too far from the base unit.
The handset user is making an outside call,
viewing the Caller List/phone book or listening
to messages. Wait until the IN USE/CHARGE
indicator light goes out.
The handset or base unit is in use. Try again
later.
You cannot have a
conversation using the
headset.
Make sure the optional headset is connected
properly (p. 49).
If
SP-phone
is displayed on the handset,
press
[]
to switch to the headset.
Problem Cause & Remedy
The Answering System is on,
but incoming messages are
not recorded.
The recording time is set to Greeting only.
Select 1 minute, 2 minutes or 3 minutes
(p. 20).
Memory is full. Erase unnecessary messages
(p. 43).
You cannot listen to recorded
messages.
Make sure the unit is not being used.
“” is displayed and the
ANSWER ON indicator
ashes rapidly. No new
messages are recorded.
Memory is full. Erase unnecessary messages
(p. 43).
You cannot operate the
Answering System with the
base unit.
The handset user is operating the Answering
System, or is on the phone. Wait until the
IN USE/CHARGE indicator light goes out.
You cannot operate the
Answering System from a
touch tone phone.
Make sure you enter the correct remote code
(p. 45).
The Answering System may not respond if the
tones are too short to activate the unit. Press
each button rmly.
The Answering System is off. Turn it on
(p. 47).
Problem Cause & Remedy
FULL