Panasonic SA-HE100 Warranty U.S.A, Product Service, Product information

Warranty (U.S.A.)

Panasonic Consumer Electronics Company,	Panasonic Sales Company, Division of Matsushita Electric
Division of Matsushita Electric Corporation of America	of Puerto Rico, Inc.
One Panasonic Way Secaucus, New Jersey 07094	Ave. 65 de Infantería, Km. 9.5
	San Gabriel Industrial Park, Carolina, Puerto Rico 00985

Panasonic/Technics Audio Products

Limited Warranty

Panasonic Consumer Electronics Company or Panasonic Sales Company (collectively referred to as “the Warrantor”) will repair or replace this product with new or refurbished parts or equivalent product, free of charge in the U.S.A. or Puerto Rico, in the event of a defect in materials or workmanship as follows (all time periods commerce from the date of original purchase):

AUDIO PRODUCTS–labor and parts for one (1) year. ALL AUDIO RACKS (cabinets)–parts only 30 days.

TECHNICS STAND ALONE SPEAKERS, SUBWOOFER SPEAKERS– labor and parts for three (3) years.

USB READER-WRITER, PERSONAL COMPUTER CARD ADAPTERS– (when applicable)–exchange defective unit with a new or refurbished one for one (1) year.

ACCESSORIES–HEADPHONES, CARTRIDGES, MICROPHONES, ADAPTERS–labor and parts for ninety (90) days.

RECHARGEABLE BATTERIES–(when applicable)–exchange defective item for new one for ten (10) days. Non-rechargeable batteries are not warranted.

SD MEMORY CARDS, RECHARGEABLE BATTERY PACK–(when applicable)–exchange defective item for new one for ninety (90) days. Non- rechargeable battery packs are not warranted.

Carry-in or mail-in service in the U.S.A. can be obtained during the warranty period by contacting a Panasonic Services Company (PASC) Factory Servicenter listed in the Servicenter Directory. Or call toll free, 1-800-211-7262 to locate a PASC authorized Servicenter. Carry-in or mail-in service in Puerto Rico can be obtained during the warranty period by calling the Panasonic Sales Company telephone number listed in the Servicenter Directory.

This warranty is extended only to the original purchaser. A purchase receipt or other proof of date of original purchase will be required before warranty service is rendered.

This warranty only covers failures due to defects in materials and workmanship which occur during normal use and does not cover normal wear to the stylus (when applicable) or a dealer installed cartridge or stylus. The warranty does not cover damages which occur in shipment or failures which are caused by products not supplied by the warrantor, or failures which result from accident, misuse, abuse, neglect, mishandling, faulty installation, misapplication, set-up adjustments, maladjustment of consumer controls, improper operation or maintenance, improper antenna, inadequate signal reception or pick-up, alteration, modification, power line surge, improper voltage supply, lightning damage, commercial use, such as; hotel, office, restaurant, or other business or rental use of the product, or service by anyone other than a PASC Factory Servicenter or a PASC authorized Servicenter, or damage that is attributable to acts of God.

LIMITS AND EXCLUSIONS

There are no express warranties except as listed above.

THE WARRANTOR SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY, INCLUDING WITHOUT LIMITATION, DAMAGE TO TAPES, RECORDS OR DISCS. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you.

This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

If a problem with this product develops during or after the warranty period, you may contact your dealer or Servicenter. If the problem is not handled to your satisfaction, then write to the Consumer Affairs Department at the company address indicated above.

If you ship the product

Carefully pack and send it prepaid, adequately insured and preferably in the original carton. Attach a postage-affixed letter, detailing the complaint, to the outside of the carton.

Do NOT send the product to the Executive or Regional Sales offices. They are NOT equipped to make repairs.

Product Service

1.Damage requiring service — The unit should be serviced by qualified service personnel if:

(a)The AC power supply cord or the plug has been damaged; or

(b)Objects or liquids have gotten into the unit; or

(c)The unit has been exposed to rain; or

(d)The unit does not operate normally or exhibits a marked change in performance; or

(e)The unit has been dropped or the cabinet damaged.

2.Servicing — Do not attempt to service the unit beyond that described in these operating instructions. Refer all other servicing to authorized servicing personnel.

3.Replacement parts — When parts need replacing ensure the servicer uses parts specified by the manufacturer or parts that have the same characteristics as the original parts. Unauthorized substitutes may result in fire, electric shock, or other hazards.

4.Safety check — After repairs or service, ask the servicer to perform safety checks to confirm that the unit is in proper working condition.

Product information

For product information or assistance with product operation:

In the U.S.A., contact the Panasonic Customer Call Center at 1- 800-211-7262, or e-mail consumerproducts@panasonic.com, or web site (http://www.panasonic.com).

In Canada, contact Panasonic Canada Inc. Customer Care Centre at 905-624-5505, web site (www.panasonic.ca), or an authorized Servicentre closest to you.

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