Before requesting service, please check the following.

The unit will not turn on.

Is the power cord plugged into the outlet? ¼¼Connect the power plug to the outlet.

A function does not work when the button is pressed.



Is there static electricity in the air?

¼¼Disconnect the power plug and connect


it again.



Sound is not produced.


Is the Mute function on?

¼¼Press the Mute button to cancel the

Is the volume set to minimum?




Adjust the Volume.



The remote control does not work.


Are the batteries drained?

¼¼Replace with new batteries.

Is the distance between the remote

¼¼Move closer to the unit.

control and main unit too far?


The TV SoundConnect (TV pairing) failed.

Does your TV support TV SoundConnect?

Is your TV firmware the latest version? ●Does an error occur when connecting? ●Reset the TV MODE and connect again.

¼¼TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.

¼¼Update your TV with the latest firmware. ¼¼Contact the Samsung call centre.

¼¼Press and hold the +#button for 5 seconds to reset the TV SoundConnect connection.



The red LED on the subwoofer blinks and the subwoofer is not producing


Your subwoofer may not be connected

¼¼Try to connect your subwoofer again.

to the main body of the product.

(See Page 13)


The subwoofer drones and vibrates noticeably.

Try to adjust the vibration of your

¼¼Press the WOOFER button on your


remote control to adjust its value


(between SW-6 and SW+6).