TROUBLESHOOTING
Troubleshooting
Before requesting service, please check the following.
The unit will not turn on.●● Is the power cord plugged into the outlet? ¼¼Connect the power plug to the outlet.
A function does not work when the button is pressed.
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●● Is there static electricity in the air? | ¼¼Disconnect the power plug and connect |
| it again. |
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| Sound is not produced. |
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●● Is the Mute function on? | ¼¼Press the Mute button to cancel the |
●● Is the volume set to minimum? | function. |
¼¼ | |
| Adjust the Volume. |
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| The remote control does not work. |
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●● Are the batteries drained? | ¼¼Replace with new batteries. |
●● Is the distance between the remote | ¼¼Move closer to the unit. |
control and main unit too far? |
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●● Does your TV support TV SoundConnect?
●● Is your TV firmware the latest version? ●● Does an error occur when connecting? ●● Reset the TV MODE and connect again.
¼¼TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.
¼¼Update your TV with the latest firmware. ¼¼Contact the Samsung call centre.
¼¼Press and hold the +#button for 5 seconds to reset the TV SoundConnect connection.
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| The red LED on the subwoofer blinks and the subwoofer is not producing | |
| sound. |
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●● Your subwoofer may not be connected | ¼¼Try to connect your subwoofer again. |
to the main body of the product. | (See Page 13) |
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| The subwoofer drones and vibrates noticeably. | |
●● Try to adjust the vibration of your | ¼¼Press the WOOFER button on your |
subwoofer. | remote control to adjust its value |
| (between |
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