TROUBLESHOOTING
Troubleshooting
Before requesting service, please check the following.
The unit will not turn on.
●● Is the power cord plugged into the outlet? ¼¼Connect the power plug to the outlet.
A function does not work when the button is pressed.
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●● Is there static electricity in the air? | ¼¼Disconnect the power plug and connect |
| it again. |
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Sound is not produced. |
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●● Is the Mute function on? | ¼¼Press the Mute button to cancel the |
●● Is the volume set to minimum? | function. |
¼¼ | |
| Adjust the Volume. |
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The remote control does not work. |
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●● Are the batteries drained?
●● Is the distance between the remote control and main unit too far?
¼¼Replace with new batteries. ¼¼Move closer to the unit.
The TV SoundConnect (TV pairing) failed.
●● Does your TV support TV SoundConnect?
●● Is your TV firmware the latest version? ●● Does an error occur when connecting? ●● Reset the TV MODE and connect again.
¼¼TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.
¼¼Update your TV with the latest firmware. ¼¼Contact the Samsung call centre. ¼¼Press and hold the +# button for
5 seconds to reset the TV SoundConnect connection.
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The red LED on the subwoofer blinks and the subwoofer is not producing | |
sound. |
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●● Your subwoofer may not be connected | ¼¼Try to connect your subwoofer again. |
to the main body of the product. | (See Page 13) |
The subwoofer drones and vibrates noticeably.
●● Try to adjust the vibration of your subwoofer.
¼¼Press the WOOFER button on your
remote control to adjust its value (between
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