Panasonic SC-BT100 warranty Troubleshooting guide, TV screen and video, Sound, Page

Troubleshooting guide

TV screen and video		Page
The images from this unit do	≥Make sure that the TV is connected to the VIDEO OUT terminal, COMPONENT VIDEO OUT	7, 35
not appear on the TV.	terminals or HDMI AV OUT terminal on this unit.	—
Picture is distorted.	≥Make sure that the TV’s input setting (e.g., VIDEO 1) is correct.
	≥To output video from a device connected with an HDMI cable, set “HDMI Video Mode” to “On”	33
	in the Setup menu.	33
	≥If “BD-Video 24p Output” is turned “On” when the unit is connected to a TV through any
	terminal other than HDMI, images may not display properly. In this case, turn “BD-Video 24p
	Output” to “Off”.	33
	≥When “BD-Video 24p Output” is set to “On”, HDMI authentication takes place where 24p
	images switch to other images, and a black screen is displayed.	—
	≥When you use the HDMI AV OUT terminal for video output, press and hold [1] (PLAY) and
	[∫] simultaneously on the unit for more than 5 seconds to shift the mode to one more
	compatible with HDMI equipment.	—
	≥Picture may not be seen when more than 3 devices are connected with HDMI cables.
	Reduce the number of connected devices.	33
	≥An incorrect resolution is selected in “Component Video Resolution”, when the TV is
	connected to COMPONENT VIDEO OUT terminals. While stopped, press and hold
	[1] (PLAY) and [∫] on the main unit at the same time for more than 5 seconds to cancel this
	setting. Set the item again.	—
	≥Mobile telephone chargers can cause some disturbance.
	≥If you are using an indoor TV antenna, change to an outdoor antenna.	—
	≥The TV antenna wire is too close to the unit. Move it away from the unit.	—
The screen changes	≥When the “Screen Saver Function” in the Setup menu is set to “On”, the display may return to	33
automatically.	the screen saver mode automatically if there is no operation for 10 minutes or more.
Video is not output in high	≥High definition video cannot be output through the VIDEO OUT terminal.	—
definition.	≥Confirm that the “HDMI Video Mode”, “HDMI Resolution”, and “Component Video	33
	Resolution” in the Setup menu are set properly.	—
	≥Depending on the BD-Video, output from the COMPONENT VIDEO OUT terminals may be
	restricted to 480p.
The Setup menu cannot be	≥Select “BD/DVD/CD” or “SD” as the source.	—
accessed.
Status messages do not	≥Select “Automatic” in “Status Messages” in the Setup menu.	33
appear.
The 4:3 aspect ratio picture	≥Use the TV to change the aspect. Refer to your TV’s operating instructions.	—
expands left and right.	≥When using an HDMI cable, set “TV Aspect” to “16:9”.	33
Screen size is wrong.	≥When using a component video cable, set “Progressive” to “Off”. If the situation is not	31, 33
	restored after that, set “TV Aspect” to “4:3 Pan & Scan”.
There is a lot of after-image	≥Turn “3D NR” or “Integrated NR” off if it is on.	31
when playing video.
When playing DVD-Video using	≥When you use the COMPONENT VIDEO OUT terminal for video output, set “Progressive” of	31
progressive output, one part of	“Video” menu on the on-screen menu to “Off”. This problem is caused by the editing method
the picture momentarily	or material used on DVD-Video, but should be corrected if you use interlace output.
appears to be doubled up.	≥When you use the HDMI AV OUT terminal for video output, follow the steps below for setting.	7, 35
	1 Connect this unit to the TV with any cable except the HDMI cable.
	2 When you connect with the Component Video cable, set “HDMI Video Mode” to “Off” and	33
	“Component Video Resolution” to “480i” in the Setup menu.
There is no apparent change in	≥The effect is less perceivable with some types of video.	—
picture quality when adjusted
with the Video menu in the
on-screen menu.
The masked-off area is masked	≥If the “Screen Saver Function” in the Setup menu is set to “Off”, the masked-off area is	33
in gray.	displayed in black.
Sound
No sound.	≥Turn the volume up.	14–15
Low volume.	≥Turn the muting off.	16
Distorted sound.	≥Check connections to speakers and other equipment.	6–8, 35–36
Cannot hear the desired audio	≥Press [N, O SELECT] to select the corresponding source.	10
type.	≥Press [AUDIO] to select the audio.	16
	≥Ensure the speaker settings for your speakers are correct.	33, 34
	≥To output audio from a device connected with an HDMI cable, set “HDMI Audio Output” to	33
	“On” in the Setup menu.	33
	≥When “BD-Video Secondary Audio” is set to “On”, Dolby TrueHD, Dolby Digital Plus,
	DTS-HD Master Audio and DTS-HD High Resolution Audio are output as Dolby Digital.	—
	≥Audio may not be heard when more than 3 devices are connected with HDMI cables.
	Reduce the number of connected devices.	6
	≥Ensure that surround selector at the rear of the wireless system is set to the center position.
Humming is heard during play.	≥An AC power supply cord or fluorescent light is near the main unit or wireless system. Keep	—
	other appliances and cables away from the main unit and wireless system.
No surround sound.	≥Press [ÎPLIIx] to turn on Dolby Pro Logic IIx/Dolby Pro Logic II.	27
	≥Press [NEO:6] to turn on DTS NEO:6.	27
Cannot switch audio.	≥There are discs for which audio cannot be changed because of how the disc was created.	—

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