Troubleshooting guide
Troubleshooting guide
RQT7429
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem, consult your dealer for instructions.
Power |
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No power. | ≥Insert the AC mains lead and system cable securely. | 13 |
The unit is automatically | ≥The Sleep timer activated. | 31 |
switched to the standby mode. |
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Unresponsive or inoperable function |
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No response when any button is | ≥This unit cannot play discs other than the ones listed in these operating instructions. | 15 |
pressed. | ≥The unit may not be operating properly due to lightning, static electricity or some other external | — |
| factor. Turn the unit off and then back to ON. Alternatively, turn the unit off, disconnect the AC |
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| mains lead, and then reconnect it. |
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| ≥Condensation has formed: Wait 1 to 2 hours for it to evaporate. | — |
No response when remote | ≥Check that the batteries are installed correctly. | 13 |
control buttons are pressed. | ≥The batteries are depleted. Replace them with new ones. | 13 |
| ≥Aim the remote control at the remote control sensor and operate. | 14 |
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No picture or sound. | ≥Check the video or audio connection. | 10`12, |
| ≥Check the power or input setting of the connected equipment. | 32 |
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| ≥Check that the | |
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You have forgotten your ratings | ≥While stopped and “DVD/CD” is the source, press and hold [∫] on the main unit and [S10] on the | — |
password. | remote control until “Initialized” disappears from the television. Turn the unit off and on again. |
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Reset all the settings to Factory | All settings will return to the default values. |
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Preset. |
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Specific operation undesirable or unexpected |
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It takes time before play starts. | ≥Play may take time to begin when an MP3 track has still picture data. Even after the track starts, | — |
[MP3] | the correct play time will not be displayed, however this is normal. |
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Folders deeper than the eighth | ≥Folders deeper than the eighth layer are displayed as the eighth layer. | — |
layer on a data CD are not |
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displayed correctly. |
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[WMA] [MP3] [JPEG] |
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A menu screen appears during | ≥This is normal for Video CDs. | — |
skip or search. [VCD[ |
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Programmed items are not | ≥Some items cannot be played even if you have programmed them. | — |
played. |
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The | ≥Even if a second soundtrack isn’t recorded, two numbers will normally be shown. | — |
as a soundtrack option when |
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[AUDIO] is pressed, but the |
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audio does not change. |
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Play restarts from the beginning | ≥This is normal for | — |
of the track when soundtrack is |
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changed. |
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Subtitle |
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Subtitle position is wrong. | ≥Adjust the position. (“Subtitle Position” in Display Menu) | 23 |
No subtitles. | ≥Display the subtitles. | 18 |
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Marker |
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Cannot add markers. | ≥You cannot add markers with | — |
| ≥If the disc’s elapsed play time doesn’t appear on the unit’s display, you cannot add markers. | — |
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Point B is automatically set. | ≥The end of an item becomes point B when it is reached. | — |
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canceled. |
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Sound abnormal or improper |
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Sound distorted. | ≥Noise may occur when playing WMA files. | — |
Effects do not work. | ≥Some audio effects do not work or have less effect with some discs. | — |
| ≥Multi | — |
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Humming heard during play. | ≥An AC mains lead or fluorescent light is near the subwoofer. Keep other appliances and cables | — |
| away from the subwoofer. |
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Sound mixed. | ≥If you are using the scart terminal (AV) and the audio input terminals (TV AUDIO IN) at the | — |
| same time, turn off the connected equipment at one or the other terminals. |
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Menus |
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The Setup menu cannot be | ≥Select “DVD/CD” as the source. | — |
accessed. | ≥Cancel all group, program and random play. | 19 |
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