Troubleshooting guide
Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do
not solve the problem:
In the U.S.A., contact the Panasonic Customer Call Center at
In Canada, contact Panasonic Canada Inc. Customer Care Centre at
In other areas, consult your dealer.
Reference pages are shown as black circled numbers 9.
Power
No power. | ≥Insert the AC power supply cord securely into the household AC outlet. 9 |
The unit is automatically switched | ≥The unit was switched to standby by the sleep timer. K |
to the standby mode. | . |
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Operation
Reference
No response when buttons pressed.
No operations can be performed with the remote control.
Play fails to start even when [1] (PLAY) is pressed.
Play starts but then stops immediately.
Alternative languages fail to be selected.
No menu play.
No subtitles.
Soundtrack and/or subtitle language is not the one selected with the ACTION menus.
Angle cannot be changed.
The ACTION menu cannot be accessed.
You have forgotten your ratings password.
Reset all the settings to Factory Preset.
≥Some operations may be prohibited by the disc.
≥The unit may not be operating properly due to lightning, static electricity or some other external factor.
Reset procedure:
Press [Í] to switch the unit to the standby mode and then back to ON.
Alternatively, press [Í] to switch the unit to the standby mode, disconnect the AC power supply cord, and then reconnect it.
≥Check the batteries are installed correctly. :
≥The batteries are depleted: Replace them with new ones. :
≥Point the remote control at the remote control sensor and operate.
≥It may be in the television or video cassette recorder operation mode. Press [DVD/CD] to operate this unit.
≥If the remote control doesn’t operate the television or video cassette recorder, try changing the code. This remote control cannot operate some televisions or video cassette recorders. N O
≥Condensation has formed: Wait 1 to 2 hours for it to evaporate.
≥This unit cannot play discs other than
≥You can only play
≥The disc may be dirty and may require cleaning. 5
≥Ensure that the disc is installed with the label of the side to be played facing upwards. <
≥An alternative language is not selected with discs which do not contain more than one language. ≥In the case of some discs, the alternative language cannot be selected with [AUDIO] or [SUB
TITLE]. Try selecting it from the disc’s menu if one is available. <
≥Menus are only displayed if they are recorded on the disc.
≥Subtitles appear only with discs that contain them.
≥Subtitles are cleared from the television. Display the subtitles. B
≥The language is not recorded on the disc.
≥This function is dependent on software availability. Even if a disc has a number of angles recorded, these angles may be recorded for specific scenes only. B
≥Select “DVD/CD” as the source.
≥Cancel program and random play. A
≥While stopped, press and hold [∫] on the unit and [S10/ENTER] on the remote control for about 3 seconds until “Initialized” disappears from the television. Turn the unit off and on again.
All settings will return to the default values.
Sound
No sound. | ≥Check the connections. 7 8 9 P |
Distorted sound. | ≥Turn the volume up. |
| ≥Turn muting off. K |
| ≥Switch off the unit, determine and correct the cause, then switch the unit on. |
| Causes include: |
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Humming heard during play. | ≥An AC power supply cord or fluorescent light is near the cables. Keep other appliances and cords |
| away from this unit’s cables. |
| ≥If possible in your area, turn the AC power supply cord’s plug or connector over to reverse the |
| plug’s polarity. |
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No sound from the subwoofer. | ≥Check that the subwoofer has not been set to “0”. J |
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RQT6183
