Troubleshooting
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the following guide do not solve the problem, refer to “Customer Services Directory (United States and Puerto Rico)” on page 30 if you reside in the U.S.A. or Puerto Rico, or refer to “WARRANTY SERVICE” on page 31 if you reside in Canada.
To return to the factory preset.
While this system is on, press [POWER Í/I] on the active subwoofer for more than 4 sec.
(All the indicators will blink twice when the active subwoofer is reset.)
If the system does not operate as expected, returning the settings to the factory preset may solve the problem.
≥The remote control code will return to “1” when this system is returned to the factory preset. To change the remote control code, refer to page 25.
General operation
No power.
≥Insert the AC power supply cord securely. (> 21)
≥After turning this system on, if the indicators blink and this system immediately turns off, unplug the AC power supply cord and consult your dealer.
The remote control does not work properly.
≥The battery is depleted. Replace it with a new one. (> 7)
≥It is possible that the insulation sheet has not been removed. Remove the insulation sheet. (> 7)
≥It may be necessary to set the code of the remote control again after changing the battery of the remote control. (> 25)
≥Use the remote control within the correct operation range. (> 9)
The “TV” indicator blinks, but there is no sound.
Remove the AC power supply cord and consult your dealer. If there are any other indicators blinking, be sure to inform the blinking indicators to your dealer.
This system is automatically switched to standby mode.
This system will automatically switch to standby mode when no signal is input and no operation is performed for approx. 30 minutes. (> 21)
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Power of this system is turned off when the TV’s speakers are selected in the speaker control.
This is a normal feature when using VIERA Link (HDAVI Control 4 or later). For details please read the operating instructions for the TV on its power save feature. (> 24)
HDMI
This system does not operate correctly.
If the HDMI cable is connected to the wrong terminal (HDMI IN or HDMI OUT), this system will not operate correctly. Turn this system off, disconnect the AC power supply cord and reconnect the HDMI cable(s). (> 18 to 20)
VIERA Link related operations no longer function properly.
≥Check the VIERA Link setting on the connected devices.
≥Have you turned the VIERA Link settings off? (> 25)
≥When the HDMI connections are changed, after a power failure or after the AC power supply cord has been removed, VIERA Link operations may not function properly.
j Turn on all the devices that are connected to the TV with an HDMI cable and then turn the TV on.
j Turn off the VIERA Link settings of the TV and turn it on again. For details refer to the operating instructions for the TV.
j While this system and the TV are connected with the HDMI cable, turn on the TV and then remove the system’s AC power supply cord and reconnect it again.
The first few seconds of audio cannot be heard when using the HDMI connection.
This may occur during
When operating an HDMI compatible device of a different brand, this system reacts in an unwanted manner.
HDAVI Control commands may use a different signal depending on the brand of the device. In this case, turn VIERA Link off (> 25).
Sound
No sound (or image).
≥Turn muting off. (> 22)
≥Check the connections to the other devices. (> 18 to 20)
≥Make sure that the received audio signal is compatible with this system. (> 6)
≥Turn this system off and then on again.
≥If this system is connected to the TV with only an HDMI cable, make sure that the TV’s HDMI terminal is labeled “HDMI (ARC)”. If not, connect using the optical digital audio cable. (> 18, 19)
≥If this system is connected to a Panasonic TV and turned on using the button on the active subwoofer or the remote control, sound might not be output from this system. In this case, turn this system on using the TV’s remote control. (> 24)
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