Troubleshooting
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the following guide do not solve the problem, refer to “Customer Services Directory (United States and Puerto Rico)” on page 26 if you reside in the U.S.A. or Puerto Rico, or refer to “WARRANTY SERVICE” on page 27 if you reside in Canada.
To return to the factory preset.While this unit is on, press [POWER Í/I] on this unit for more than 4 sec.
(All the indicators will blink twice when the unit is reset.)
If this unit does not operate as expected, return the settings to the factory preset.
General operation
No power.≥Insert the AC power supply cord securely. (> 17)
≥After turning this unit on, if the indicators blink and this unit immediately turns off, unplug the AC power supply cord and consult your dealer.
The remote control does not work properly.≥The battery is depleted. Replace it with a new one. (> 7)
≥It is possible that the insulation sheet has not been removed. Remove the insulation sheet. (> 7)
≥It may be necessary to set the code of the remote control again after changing the battery of the remote control. (> 23)
The “TV” indicator blinks, but there is no sound.Remove the AC power supply cord and consult your dealer. If there are any other indicators blinking, be sure to inform the blinking indicators to your dealer.
The
D, DTS, PCM indicators blink for 10 sec and then turn off.≥Are you changing the playback mode settings? (> 19)
≥Are you changing the 3D sound settings? (> 19)
≥Are you changing the audio output settings? (> 22)
This unit will automatically turn to standby mode after 30 minutes if it is inactive. (> 17)
Power of this unit is turned off when the input for the TV is changed.This is a normal feature when using VIERA Link (HDAVI Control 4 or later). For details please read the Owner’s Manual for the TV.
HDMI
This unit does not operate correctly.If the HDMI cable is connected to the wrong terminal (HDMI AV IN or HDMI AV OUT), this unit will not operate correctly. Turn this unit off, disconnect the AC power supply cord and reconnect the HDMI cable(s). (> 15, 16)
| VIERA Link related operations no longer |
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| function properly. |
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≥ Check the “VIERA Link” setting on the connected |
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devices. |
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≥ Have you turned the VIERA Link settings off? |
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≥ When the HDMI connections are changed, after a |
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power failure or after the AC power supply cord |
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has been removed, VIERA Link operations may |
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not function properly. |
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jTurn on all the devices that are connected to |
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the TV with an HDMI cable and then turn the |
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TV on. |
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jTurn off the VIERA Link settings and turn it on |
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again. For details refer to the Owner’s Manual |
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for the TV. |
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jWhile this unit and the TV are connected with | Operations | ||
the HDMI cable, turn on the TV and then | |||
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remove this unit’s AC powers supply cord and |
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reconnect it again. |
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The first few seconds of audio cannot be heard |
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| when using the HDMI connection. |
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This may occur during |
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playback. Change the digital audio output setting |
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on the connected device from “Bitstream” to “PCM”. |
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| Reference | |
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