Troubleshooting
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the following guide do not solve the problem, refer to “Customer Services Directory (United States and Puerto Rico)” on page 32 if you reside in the U.S.A. or Puerto Rico, or refer to “Limited Warranty (ONLY FOR CANADA)” on page 33 if you reside in Canada.
To return to the factory defaults.
While the main unit is on, press and hold [Í/I] on the main unit for more than 4 sec.
(“RESET” is indicated on the display when this system is reset.)
If this system does not operate as expected, returning the settings to the factory defaults may solve the problem.
≥The remote control code will return to “REMOTE 1” when this system is returned to the factory preset. To change the remote control code, refer to page 20.
General operation
No power.
≥Unplug the AC power supply cord for 10 sec before plug in again.
≥After turning the main unit on, if the main unit immediately turns off, unplug the AC power supply cord and consult your dealer.
The remote control does not work properly.
≥The battery is depleted. Replace it with a new one. (> p. 8)
≥It is possible that the insulation sheet has not been removed. Remove the insulation sheet. (> p. 8)
≥It may be necessary to set the code of the remote control again after changing the battery of the remote control. (> p. 20)
≥Use the remote control within the correct operation range. (> p. 8)
≥Check which remote control signal sensor is working by the following operation.
jPress and hold [INPUT] on the main unit for more than 4 sec. “ON TABLE” or “ON WALL” is indicated on the display for 4 sec.
jRefer to page 8 “About remote control signal sensor” for the remote control signal sensor location.
The main unit is automatically switched to standby mode.
“AUTO POWER DOWN” function is on.
The main unit will automatically switch to standby mode when no signal is input and no operation is performed for approx. 20 minutes. Refer to page 24 to turn this function off.
The main unit is turned off when the TV’s speakers are selected in the speaker control. This is a normal feature when using VIERA Link (HDAVI Control 4 or later). Please read the operating instructions for the TV for details about its power save feature. (> p. 25)
HDMI
This system does not operate correctly. If the HDMI cable is connected to the wrong terminal (HDMI AV IN or HDMI AV OUT), this system will not operate correctly. Turn the main unit off, disconnect the AC power supply cord and reconnect the HDMI cable(s). (> p. 9, 10)
VIERA Link related operations no longer function properly.
≥Check the VIERA Link setting on the connected devices.
≥Have you turned the VIERA Link settings off? (> p. 24)
≥When the HDMI connections are changed, after a power failure or after the AC power supply cord has been removed, VIERA Link operations may not function properly.
jTurn on all the devices that are connected to the TV with an HDMI cable and then turn the TV on.
jTurn off the VIERA Link settings of the TV and turn it on again. For details refer to the operating instructions for the TV.
jWhile the main unit and the TV are connected with the HDMI cable, turn on the TV and then remove the main unit’s AC power supply cord and reconnect it again.
26 RQT9922
