Troubleshooting
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the following guide do not solve the problem, refer to “Customer Services Directory (United States and Puerto Rico)” on page 26 if you reside in the U.S.A. or Puerto Rico, or refer to “WARRANTY SERVICE” on page 27 if you reside in Canada.
To return to the factory preset.
While the main unit is on, press [Í/I] on the main unit for more than 4 sec.
(All the indicators will blink twice when this system is reset.)
If this system does not operate as expected, returning the settings to the factory preset may solve the problem.
≥The remote control code will return to “1” when this system is returned to the factory preset. To change the remote control code, refer to page 21.
General operation
No power.
≥Insert the AC power supply cord securely. (> 17)
≥After turning the main unit on, if the indicators blink and the main unit immediately turns off, unplug the AC power supply cord and consult your dealer.
The remote control does not work properly.
≥The battery is depleted. Replace it with a new one. (> 7)
≥It is possible that the insulation sheet has not been removed. Remove the insulation sheet. (> 7)
≥It may be necessary to set the code of the remote control again after changing the battery of the remote control. (> 21)
≥Use the remote control within the correct operation range. (> 7)
The “TV” indicator blinks.
Remove the AC power supply cord and consult your dealer. If there are any other indicators blinking, be sure to inform your dealer about the blinking indicators.
The main unit is automatically switched to standby mode.
The main unit will automatically switch to standby mode when no signal is input and no operation is performed for approx. 30 minutes. (> 17)
The color of the speaker angle indicator does not match the tilt of the main unit.
Change the speaker angle settings manually so that the indicator color matches the tilt.
1Press and hold [INPUT SELECTOR] on the main unit
for more than 4 sec.
≥The speaker angle indicator blinks.
2While the indicator is blinking, press [INPUT
SELECTOR] on the main unit repeatedly to match the indicator color with the placement method.
≥Refer to “Step 1 Selecting the placement method” (> 8) for the relation between color and tilt.
Bluetooth®
Pairing cannot be done.
Check the Bluetooth® device condition.
The device cannot be connected.
≥The pairing of the device was unsuccessful or the registration has been replaced. Try pairing the device again. (> 17)
≥This system might be connected to a different device. Disconnect the other device and try pairing the device again.
The device is connected but audio cannot be heard through this system.
For some
The sound is interrupted.
≥The device is out of the 10 m (33 ft) communication range. Bring the Bluetooth® device closer to the main unit.
≥Remove any obstacle between the main unit and the device.
≥Other devices that use the 2.4 GHz frequency band (wireless router, microwaves, cordless phones, etc.) are interfering. Bring the Bluetooth® device closer to the main unit and distance it from the other devices.
≥Select “MODE1” for stable communication. (> 20)
22 RQT9763