Troubleshooting

Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated do not solve the problem, consult your dealer for instructions.

Common problemsNo sound.

•Check the connections.

•Change the cables if the connections are correct.

•Increase the volume of the system.

•Check the audio output settings on the connected device.

•Switch off the connected device and then switch it on again.

•Switch off the system, disconnect the HDMI cable and connect it again, and then switch the system on again.

•If the system is connected to the TV with an HDMI cable only, make sure that the HDMI terminal of the TV is labelled “HDMI (ARC)”. If not, connect an optical digital audio cable.

•If the system is connected to a Panasonic TV, try switching on this system by using the remote control of the TV.

No operations can be done with the remote control.

•Remove the insulation sheet before you use the remote control for the first time.

•Examine that the battery is installed correctly.

•The battery is weak. Replace it with a new one.

•Set the remote control code again after replacing the battery.

The system automatically switched to standby mode.

•You have switch on the “AUTO POWER DOWN” feature. The system automatically switches off if there is no audio input and when you do not use it for 2 hours.

•You have switch the speaker control to TV’s speakers. This is a feature of VIERA Link (HDAVI Control 4 or later). Refer to the operating instruction for the TV for its power saving feature.

HDMIThis system does not operate correctly.

•Check the HDMI connections.

•Switch off the system, disconnect the AC mains lead, disconnect the HDMI cable and connect it again.

VIERA Link related operations no longer function correctly.

•Check the VIERA Link setting on the connected devices.

•Check the “VIERA LINK” setting of this system (Z“Setup Menu”).

•If you have changed the HDMI connections, there is a power failure or you have disconnected the AC mains lead and then connected it again.

–Switch on all the devices that are connected to the TV with an HDMI cable and then switch on the TV.

–Switch off the VIERA Link settings of the TV and then switch it on again. For details refer to the operating instructions for the TV.

–While the system and the TV are connected with an HDMI cable, switch on the TV, disconnect the AC mains lead of this system and then connect it again.

The first few seconds of audio cannot be heard when using the HDMI connection.

•This can occur during DVD-Video chapter playback. Change the digital audio output setting on the connected device from “Bitstream” to “PCM”.

When operating an HDMI compatible device of a different brand, the system reacts in an unwanted manner.

•HDAVI Control commands can use a different signal depending on the device. In this case, set “VIERA LINK” to “OFF” (Z“Setup Menu”).

Bluetooth®Pairing cannot be done.

•Check the Bluetooth® device condition.

•The device is out of the 10 m communication range. Move the device nearer to the system.

The device cannot be connected.

•The pairing of the device was unsuccessful. Do pairing again.

•The pairing of the device has been replaced. Do pairing again.

•This system might be connected to a different device. Disconnect the other device and try pairing the device again.

The device is connected but audio cannot be heard through the system.

•For some built-in Bluetooth® devices, you have to set the audio output to “SC-HTE80” manually. Read the operating instructions of the device for details.

Sound from the device is interrupted.

•The device is out of the 10 m communication range. Move the device nearer to the system.

•Remove any obstacle between the system and the device.

•Other devices that use the 2.4 GHz frequency band (wireless router, microwaves, cordless phones, etc.) are interfering. Move the device nearer to the system and distance it from the other devices.

•Select “MODE 1” for stable communication.

The one-touch connection (NFC) is not working.

•Make sure the NFC feature of the NFC-compatible device is switched on. Touch and hold the device to the NFC touch-area of this system again.

RQT9861

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