Panasonic SC-NE3 owner manual Troubleshooting, Common problems, AirPlay operations

Troubleshooting

Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the following guide do not solve the problem, refer to “Customer Services Directory (United States and Puerto Rico)” on page 21 if you reside in the U.S.A. or Puerto Rico, or refer to “Limited Warranty (ONLY FOR CANADA)” on page 22 if you reside in Canada.

To return all settings to the factory preset

When the following situations occur, reset the memory:

≥There is no response when buttons are pressed.

≥You want to clear and reset the memory contents.

1Disconnect the AC power supply cord. (Wait for at least 3 minutes before proceeding to step 2.)

2While pressing and holding down [Í/I] on the unit, reconnect the AC power supply cord.

≥Keep holding down [Í/I] until “--------” appears on the display.

3Release [Í/I].

≥All the settings are returned to the factory preset. You will need to reset the memory items.

Do you have the latest software installed?

≥Occasionally, Panasonic may release updated software for this unit that may add or improve the way a feature operates. (l 14)

Common problems

Humming heard during play.

≥An AC power supply cord or fluorescent light is near the cords. Keep other appliances and cords away from this unit’s cables.

AirPlay operations

Cannot connect to the network.

≥ Confirm the network connection and settings. (l 7)
≥ Your wireless network might be set to be invisible. In this
case select “Manual settings” in “Method 3”. (l 9)
≥ This unit cannot join a wireless network using WEP security
settings with the WPS methods (“Method 1”). Use “Method 3”
to join the wireless network. (l 8)	ENGLISH
to this unit using the new password. (l 10)
≥ Make sure that the multicast function on the wireless network
router is set to on (enabled).
≥ When “D.CONNECT” is used, if the password for
“D.CONNECT” has been changed connect the other device

Cannot connect to the unit.

≥Display the wireless network name that this unit is connected to and make sure that the device is connected to the same network. (l 7, 14)

≥If “NET STNBY” is set to “OFF”, the AirPlay compatible device cannot be connected when this unit is off.

≥Turn off the Wi-Fi setting on the AirPlay compatible device, set “NET STNBY” to “OFF” (l 13) and then turn this unit off and on. Reconnect the compatible device to the Wi-Fi network and then select this unit as the AirPlay speakers again.

My wireless network router is WPS PBC compatible, but the pairing does not work.

≥If the network is set to be invisible, the push button configuration does not work. In this case, either make the wireless network visible while you set up the network for this unit or use “Method 2” or “Method 3”. (l 8)

Playback does not start.

The sound is interrupted.

≥Simultaneous use with other 2.4 GHz devices, such as microwaves, cordless telephones, etc., may result in connection interruptions.

Increase the distance between this unit and these devices.

≥Do not place this unit inside a metal cabinet, for it might block the Wi-Fi signal.

≥Place this unit closer to the wireless network router.

≥If “D.CONNECT” is set to “ON”, place the AirPlay compatible device closer to this unit.

≥If several wireless devices are simultaneously using the same wireless network as this unit, try turning off the other devices or reducing their wireless network usage.

≥If the playback stops, check the playback status on the iOS device or iTunes.

≥If play does not start (even though the Wi-Fi status indicator

lights in blue and the AirPlay icon is displayed), restart the wireless network router, turn the Wi-Fi connection on the iOS device or Mac/PC off and on, and then make sure that your home wireless network is selected.

≥ If the AirPlay icon is not displayed even if Wi-Fi status indicator lights in blue, try restarting the wireless network router.

≥With some iOS and iTunes versions, it may not be possible to restart the AirPlay playback if the selector is changed (e.g., “AUX”) or the unit is turned off, during the AirPlay playback.

In this case, select a different device from the AirPlay icon of the Music App or iTunes and then re-select this unit as the output speakers. (l 10)

15

VQT4U49