Troubleshooting

If there is a problem with your TV please refer to the table below to determine the symptoms, then carry out the suggested check. If this does not solve the problem, please contact your local Panasonic dealer, quoting the model number and serial number (both found on the rear of the TV).

Symptoms

Checks

Picture

Sound

 

 

 

Antenna location, direction or connection

Snowy Picture

Noisy Sound

 

 

 

Aerial location, direction or connection

Multiple Image

Normal Sound

 

 

 

Electrical appliances

 

 

Cars / Motorcycles

Interference

Noisy Sound

Fluorescent lights

 

 

 

Volume level

Normal Picture

No Sound

Sound mute switched on.

 

 

 

TV set to Video Input mode.

 

 

Not plugged into AC outlet.

 

 

Not switched on.

No Picture

No Sound

Picture / Sound controls set at minimum levels.

Check if in Standby mode.

 

 

Color controls set at minimum levels.

No Colour

Normal Sound

Weak signal.

 

 

 

Retune Channel (s).

Poor or Distorted Picture

Weak or No Sound

 

 

 

Sound reception may have deteriorated.

 

 

Switch STEREO mode (AUDIO ADJUST menu) to

Normal Picture

Weak or No Sound

Off until reception improves.

 

Cannot operate with the remote control.

The battery is exhausted.

 

 

The battery’s polarity is wrong.

 

 

The remote control sensor is exposed to strong light of a

 

 

fluorescent lamp, etc.

The main unit is hot.

 

The main unit radiates heat and some of the parts may

 

 

become hot. This is not a problem for performance or quality.

 

 

Set up at a location with good ventilation.

 

 

Do not cover the ventilation holes of the TV with a

 

 

tablecloth etc., and do not place on top of other equipment.

There may be red spots, blue spots, green

This is a characteristic of liquid crystal panels and is not a

spots and black spots on the screen.

problem. The liquid crystal panel is built with very high

 

 

precision technology giving you fine picture details.

 

 

Occasionally, a few non-active pixels may appear on the

 

 

screen as a fixed point of red, blue, green, or black.

 

 

Please note this does not affect the performance of your LCD.

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Panasonic TC-14LA2 manual Troubleshooting, Symptoms Checks, Sound