Frequently Asked Questions (FAQ)
Questions
How can I confirm that my TV is working properly?
Why doesn’t the remote control work?
Why doesn’t the Touch Pad Controller work?
Why is there no picture or just a blue, black or snowy screen being displayed?
Why is the screen blank and the power indicator blinking?
Answers
The TV has a built in Self Test. On the remote control, press MENU and scroll down and select HELP to access the TV SELF TEST. Run the test and follow the on screen instructions.
Check that the batteries are fresh, are of the same type and are installed with the correct polarity (+ &
To operate other devices, such as changing channels when using Cable or Satellite boxes, or operating
Check that the batteries are fresh, are of the same type and are installed with the correct polarity (+ &
Check if the controller is paired with the TV. (p. 18)
Check if the pairing range is within 1.6 ft (50 cm).
Check if the Touch Pad Controller is pointed toward the TV to turn on the power.
Ensure that the power cord is plugged in and the TV is turned on (front red LED light should be on, not blinking).
Press the INPUT button on the remote to select the correct input source.
Ensure all connections are correct and secure.
When using external video source, such as a Cable/Satellite box or DVD player, ensure that the device is on and functioning correctly.
Press MENU on the TV’s remote control. If the menu is displayed, then the TV is working; recheck above steps.
The TV has gone into shutdown mode to protect itself. Try unplugging it for a few minutes and connecting it again. If there was a temporary power surge on the AC line it may now be OK. If the blinking returns, call
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