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•Is "Allow" selected for "FTP access to camera" on the
[Network] tab of "Network" page?
It is necessary in advance to select "Allow" for "FTP
access to camera" on the [Network] tab of the
"Network" page.
•Is the viewer software installed on the PC?
Install the viewer software on a PC.
•Is the version of DirectX 9.0c or later?
Check the version of DirectX as follows.
(1) Select "Run…" from the start menu of Windows®.
(2) Enter "dxdiag" in the displayed dialog box and click
the [OK] button.
If the version of DirectX is older than 9.0c, upgrade it.
Cannot obtain images on the
SD memory card.
No image is displayed.
Cannot access from the web
browser.
73
4
–
•Is the entered password correct?
Restart the web browser and enter the password
again.
•Access to the SD memory card may be failed. Restart
the browser and retry to obtain images.
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–
•Is the same IP address provided to other devices?
Are there contradictions between the address and the
network subnet to be accessed?
<When the camera and the PC are connected in the
same subnet>
Are the IP addresses of the camera and the PC set in a
common subnet? Or is "Use Proxy Server" for the set-
tings of the web browser checked?
When accessing the camera in the same subnet, it is
recommended to enter the address of the camera in
the "Don’t Use Proxy For These Addresses" box.
<When the camera and the PC are connected in the
different subnet>
Is the IP address of the default gateway set for the
camera correct?
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Reference
pages
Cause/solution
Symptom