T r o u b l e s h o o t i n g
If you cannot fix a problem, call Technical Support . For optimal printer performance, we recommend cleaning the printer according to the directions found in the Operator’s Handbook. For supplies, service or assistance, call toll free: 1 - 8 0 0 - 5 4 3 - 6 6 5 0 (in the U . S . A . ) . See our Web site (w w w . p a x a r . c o m ) for additional information .
Problem | Action |
|
|
Does not feed or | Remove any jammed supplies . Reload supplies . |
has a paper jam . |
|
|
|
Does not print . | Check or replace the printer’s battery . |
| Your data stream may include a query for the |
| battery voltage . |
| Make sure the supplies are loaded correctly and |
| not upside down . |
| Open and then close the supply door evenly . If |
| both sides of the supply door are not completely |
| closed, uneven printing may occur . |
| Verify communications between the host and |
| printer . See your System Administrator . |
| The printer’s duty cycle may be exceeded . In |
| high temperature environments, pause the |
| printer for one minute after every four inches |
| printed . If the duty cycle is exceeded, the |
| printer may not print all of the information that |
| was sent to it . |
| NOTE: This is not a continuous batch printer . |
|
|
Light/heavy | Clean the printhead . |
printing or voids | Check or recharge the battery . See “Charging |
in printing . | the Battery,” for more information . |
| Your System Administrator may need to adjust |
| the print contrast . |
| Open and then close the supply door evenly . If |
| both sides of the supply door are not completely |
| closed, uneven printing may occur . |
|
|
Red or Orange | Check or load supply . |
(Error) LED is on . | Error reading magnetic card’s data . |
| The printer’s duty cycle may be exceeded . In |
| high temperature environments, pause the |
| printer for one minute after every four inches |
| printed . If the duty cycle is exceeded, the |
| printer may not print all of the information that |
| was sent to it . |
| NOTE: This is not a continuous batch printer . |
|
|
Paxar is a trademark of Paxar Corporation . Monarch is a registered trademark of Paxar Americas, Inc . 9430R and Paxar Monarch Sierra Sport are trademarks of Paxar Americas, Inc .
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