T R O U B L E S H O O T I N G

 

4

 

 

This chapter contains a list of common problems and their

 

 

 

 

solutions.

 

 

 

 

 

 

 

 

 

 

 

 

 

Problem

Action

 

 

 

 

The keyboard display

Make sure the printer is on. Make sure the

 

 

 

 

is blank.

keyboard cable is securely attached to the

 

 

 

 

 

printer. If the keyboard was attached while

 

 

 

 

 

the printer was on, turn the printer OFF and

 

 

 

 

 

then back ON.

 

 

 

 

You tried to skip a

This field requires data before continuing to

 

 

 

 

required field.

the next field. Enter data and press ENTER.

 

 

Letters are not in the

Make sure the caps lock is not on.

 

 

 

 

expected case.

 

 

 

 

 

 

Script is not running.

Turn the printer OFF and then back ON. If

 

 

 

 

 

this does not solve the problem, call Service.

 

 

T e c h n i c a l S u p p o r t

 

 

 

 

 

If these solutions do not work, call Service at the number listed on the back of this manual.

Troubleshooting 4-1