Pelco C1692M , PRODUCT WARRANTY AND RETURN INFORMATION

PRODUCT WARRANTY AND RETURN INFORMATION

WARRANTY

Pelco will repair or replace, without charge, any merchandise proved defective in

material or workmanship

for a period of one year

after the date of shipment.

Exceptions to this warranty are as noted below:

• Five years on FT/FR8000 Series ﬁber optic products.

• Three years on Genex

Series products (multiplexers, server, and keyboard).

•Three years on Camclosure

and ﬁxed camera models, except the CC3701H-2,

CC3701H-2X, CC3751H-2, CC3651H-2X, MC3651H-2, and MC3651H-2X

camera models, which have a ﬁve-year warranty.

•Two years on standard motorized or ﬁxed focal length lenses.

•Two years on Legacy

, CM6700/CM6800/CM9700 Series matrix, and DF5/DF8

Series ﬁxed dome products.

•Two years on Spectra

, Esprit

, ExSite

™

, and PS20 scanners, including when

used in continuous motion applications.

•Two years on Esprit

and WW5700 Series window wiper (excluding wiper

blades).

•Two years (except lamp and color wheel) on Digital Light Processing (DLP

™

)

displays. The lamp and color wheel will be covered for a period of 90 days.

The air ﬁlter is not covered under warranty.

•Eighteen months on DX Series digital video recorders, NVR300 Series network

video recorders, and Endura

™

Series distributed network-based video products.

•One year (except video heads) on video cassette recorders (VCRs). Video heads

will be covered for a period of six months.

•Six months on all pan and tilts, scanners or preset lenses used in continuous

motion applications (that is, preset scan, tour and auto scan modes).

Pelco will warrant all replacement parts and repairs for 90 days from the date of

Pelco shipment. All goods requiring warranty repair shall be sent freight prepaid

to Pelco, Clovis, California. Repairs made necessary by reason of misuse, alter-

ation, normal wear, or accident are not covered under this warranty.

Pelco assumes no risk and shall be subject to no liability for damages or loss

resulting from the speciﬁc use or application made of the Products. Pelco’s liabil-

ity for any claim, whether based on breach of contract, negligence, infringement

of any rights of any party or product liability, relating to the Products shall not

exceed the price paid by the Dealer to Pelco for such Products. In no event will

Pelco be liable for any special, incidental or consequential damages (including

loss of use, loss of proﬁt and claims of third parties) however caused, whether by

the negligence of Pelco or otherwise.

The above warranty provides the Dealer with speciﬁc legal rights. The Dealer may

also have additional rights, which are subject to variation from state to state.

If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100

or (559) 292-1981 to obtain a Repair Authorization number (RA), and provide the

following information:

1. Model and serial number

2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number

3. Details of the defect or problem

If there is a dispute regarding the warranty of a product which does not fall under

the warranty conditions stated above, please include a written explanation with

the product when returned.

Method of return shipment shall be the same or equal to the method by which the

item was received by Pelco.

RETURNS

In order to expedite parts returned to the factory for repair or credit, please call

the factory at (800) 289-9100 or (559) 292-1981 to obtain an authorization number

(CA number if returned for credit, and RA number if returned for repair).

All merchandise returned for credit may be subject to a 20% restocking and refur-

bishing charge.

Goods returned for repair or credit should be clearly identiﬁed with the assigned

CA or RA number and freight should be prepaid. Ship to the appropriate address

below.

If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico, send

goods to:

Service Department

Pelco

3500 Pelco Way

Clovis, CA 93612-5699

If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico and

are instructed to return goods to the USA, you may do one of the following:

If the goods are to be sent by a COURIER SERVICE, send the goods to:

Pelco

3500 Pelco Way

Clovis, CA 93612-5699 USA

If the goods are to be sent by a FREIGHT FORWARDER, send the goods to:

Pelco c/o Expeditors

473 Eccles Avenue

South San Francisco, CA 94080 USA

Phone: 650-737-1700

Fax: 650-737-0933

This equipment contains electrical or electronic components that must be recycled properly to comply with Directive 2002/96/EC of the

European Union regarding the disposal of waste electrical and electronic equipment (WEEE). Contact your local dealer for procedures

for recycling this equipment.

REVISION HISTORY

Manual # Date Comments

C1692M 12/05 Original version.

Endura and ExSite are trademarks of Pelco.

Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries.

DLP is a registered trademark of Texas Instruments, Inc.