34 Pelco Manual C1927M (5/99)
REVISION HISTORY
Manual # Date Comments
C1927M 3/99 Preliminary version released for beta evaluation.
5/99 Original version.
® Pelco and the Pelco logo are registered trademarks of Pelco. © Copyright 1999, Pelco. All rights reserved.
WARRANTY
Pelco will repair or replace, without charge, any merchandise proved defective
in material or workmanship for a period of one year after the date of shipment.
Exceptions to this warranty are as noted below:
• Three years on Genex™ Series (multiplexers, server, and keyboard).
• Two years on all standard motorized and fixed focal length lenses.
• Two years on Esprit™, Legacy®, Intercept®, PV1000 Series, CM6700/
CM8500/CM9500/CM9750/CM9760 Matrix, Spectra®, DF5 Series and DF8
Fixed Dome products.
• Two years on WW5700 series window wiper (excluding wiper blades).
• Two years on cameras.
• Six months on all pan and tilts, scanners or preset lenses used in continu-
ous motion applications (that is, preset scan, tour and auto scan modes).
Pelco will warrant all replacement parts and repairs for 90 days from the date of
Pelco shipment. All goods requiring warranty repair shall be sent freight prepaid
to Pelco, Clovis, California. Repairs made necessary by reason of misuse, al-
teration, normal wear, or accident are not covered under this warranty.
Pelco assumes no risk and shall be subject to no liability for damages or loss
resulting from the specific use or application made of the Products. Pelco’s
liability for any claim, whether based on breach of contract, negligence, infringe-
ment of any rights of any party or product liability, relating to the Products shall
not exceed the price paid by the Dealer to Pelco for such Products. In no event
will Pelco be liable for any special, incidental or consequential damages (includ-
ing loss of use, loss of profit and claims of third parties) however caused, whether
by the negligence of Pelco or otherwise.
The above warranty provides the Dealer with specific legal rights. The Dealer
may also have additional rights, which are subject to variation from state to state.
If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100
or (559) 292-1981 to obtain a Repair Authorization number (RA), and provide
the following information:
1. Model and serial number
2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a product which does not fall
under the warranty conditions stated above, please include a written explana-
tion with the product when returned.
Ship freight prepaid to: Pelco
300 West Pontiac Way
Clovis, CA 93612-5699
Method of return shipment shall be the same or equal to the method by which
the item was received by Pelco.
RETURNS
In order to expedite parts returned to the factory for repair or credit, please call
the factory at (800) 289-9100 or (559) 292-1981 to obtain an authorization num-
ber (CA number if returned for credit, and RA number if returned for repair).
Goods returned for repair or credit should be clearly identified with the assigned
CA/RA number and freight should be prepaid. All merchandise returned for credit
may be subject to a 20% restocking and refurbishing charge.
Ship freight prepaid to: Pelco
300 West Pontiac Way
Clovis, CA 93612-5699
WARRANTY AND RETURN INFORMATION