Appendix B Contacting Perle | Perle Systems 1S1P manual

APPENDIX A: TROUBLESHOOTING	53
Windows 2000/XP/Server 2003/Vista/Server 2008	54
General Troubleshooting under Windows 2000/XP/Server 2003/Vista/
Server 2008	55
Windows Error Messages	55
A PPENDIX B: C ONTACTING P ERLE	56
Making a technical support query	56
Who to contact	56
Information needed when making a query	57
Making a support query via the Perle web page	58
Repair procedure	58
Feedback about this manual	58
Perle support centres worldwide	59
INDEX	60

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Perle Systems 1S1P manual Appendix B Contacting Perle

Contents

Speed LE User GuidePage Page Purpose of this manual About this manualWho this manual is for Document navigation Using this on-line manualHypertext jumps Revision history Date Part number Description Fast Contents Contents Cabling Information Appendix B Contacting Perle Introduction You need to read this chapter if you want to About the Speed LE Serial Adaptor cards Connection Accessories Installing Drivers and Host Cards Before You Start Downloading Drivers From the Perle Website Select the MultiPort Serial Cards option Select Speed LE Installing under Windows 2000/XP/Server 2003/Vista/ Server Installing Device Drivers and Utilities onto Your System Installing Drivers and Host Cards Click Start All Programs Perle Perle-Serial Update Driver or Adding Additional Cards and/or Updating Drivers Configuring Serial Ports Installing Drivers and Host Cards General Installation Procedure for Linux Installing under LinuxInstalling Drivers onto Your System Rpm -ivh perle-serial-version-release.src.rpm Cd /tmp/perle-serial-version-release Tarinstall.shTar -xzvf perle-serial-version-release.tgz Psaddports m n Creating Devices for the Attached PortsModprobe perle-serial Taruninstall.sh Setting the DSR SignalMake uninstall Rpm -e perle-serial Installing Host Cards and Cable Accessories Installing Speed LE and Speed LE Express Cards Installing Cables and Connector Boxes Installing Drivers and Host Cards Removing Host Cards Cabling Information Definitions of Signals and Direction EIA-232 Direction Description DB9 Back Panel Connectors and Pinout DB9M pin EIA-232 Host Card Back Panel Connectors and Pinouts RJ45 10-pin EIA-232 Speed LE RJ45 Back Panel Connectors and PinoutRJ45 8-pin Speed LE Express RJ45 Back Panel Connectors and Pinout RJ45 10-pin EIA-232 RJ45 8-pin DB25 Cent Pin Direction Signal Function Notes Name DB25 Femaie Parallel Port Pinouts VHDCI-68 Ultra Scsi Back Panel Connectors and Pinout Ultra Scsi EIA-232 Pin Number TXD3 VHDCI-68 Ultra Scsi Pin EIA-232 Number RI5 DSR6 Connector Box and Cable Guide Connector Box and Cable Pinouts RJ45 10-pin to DB25 Converter RJ45 pin DB25 Pin EIA-232 RJ45 10-pin to DB9 Converter RJ45 pin DB9 Pin EIA-232 RJ45 Connector Box RJ45 10-pin RJ45 8-pin EIA-232 DB25 Connector Box DB25 Pin EIA-232 DB9 Connector Box DB9 Pin EIA-232 DB25 Fan-Out Cable DB9 Fan-Out Cable Low Profile Bracket Conversion Speed LE 1P and 1S1P models only Appendix a Troubleshooting You need to read this appendix if you want to Windows 2000/XP/Server 2003/Vista/Server Windows Error Messages Problem Action required Making a technical support query Appendix B Contacting PerleWho to contact Information needed when making a query Write details here Feedback about this manual Repair procedureMaking a support query via the Perle web Perle support centres worldwide Country Address Index Numerics #A B C D E F G H I J K L M N O P Q R S T U V W X Y Z