If I have a question about my Wireless | • Contact the Customer Care Center at |
System or need replacement parts, | web site at www.petsafe.net. |
where can I get answers or service? |
|
Can I use the Wireless System on an | • We do not recommend using any electronic training devices on |
aggressive pet? | aggressive pets. If you are unsure if your dog is aggressive, please |
| consult your veterinarian or a certified trainer. |
Can I use the Wireless System on a cat? | • The Wireless System can be used as long as the cat can |
| comfortably wear the Receiver Collar. |
What happens if the power goes out? | • The Wireless System is designed to recognize power outages and |
| shuts down without activating the Receiver Collar. However, if your |
| pet is near the Boundary Zone during the power failure, he may |
| receive a Static Correction. |
What can happen if I turn off or | • If your dog is wearing the Receiver Collar, he may receive an |
unplug the Transmitter power? | unintended correction. Always remove your dog’s Receiver Collar |
| before removing power from the Transmitter or before performing |
| any Transmitter testing. |
What if I lose the clear plastic cover | • The clear plastic cover prohibits the Static Correction Level from |
for the Correction Level Button? | accidentally being changed and also helps keep the Receiver |
| waterproof. Contact the Customer Care Center at |
| for a replacement. |
If my pet leaves the Pet Area, how | • Your pet will receive Static Correction as long as he is outside the |
long will he be corrected? | Pet Area, for up to 30 seconds. The Receiver Collar has a safety |
| |
| returned to the Pet Area. |
How often do I need to replace the | • Battery life depends on how frequently your pet tests the Boundary |
Receiver Collar battery? | Zone. The Receiver Indicator Light acts as a low battery indicator, |
| flashing every 4 to 5 seconds when replacement is required. |
Can I place the Receiver on another | • Yes. You may use any |
collar? | to attach the Receiver. Use the collar in the kit as a template to |
| locate the holes on the new collar. |
Do I need to perform maintenance on | • Check your pet’s neck daily for irritation from the Contact Points. |
my Wireless System? | • Check the Contact Points on the Receiver Collar weekly to make |
| sure they are tight and clean. |
| • Check the fit of the Receiver Collar weekly. |
| • The Receiver Indicator Light acts as a low battery indicator, flashing |
| every 4 to 5 seconds when replacement is required. |
How do I know the battery in the | • Take the Receiver Collar off your pet and walk into the Boundary |
Receiver Collar is still working? | Zone. The Receiver Collar should tone. If not, replace the battery. |
Will vehicles, buildings and landscape | • Yes. Placing the Transmitter inside a metal building can reduce the |
features (trees, shrubs, etc.) affect the | maximum range of the Wireless System. |
performance of the Wireless System? | • Parking a vehicle within the Pet Area, can reduce the range of the |
| system and cause your pet to receive a Static Correction where it |
| otherwise would not if the vehicle was not there. |
| • Fixed large metal objects such as metal sheds can affect the signal |
| by reducing the maximum range of the system at the location of |
| the object. As a result, your pet may receive a Static Correction. |
What do I do if my pet’s neck | • This condition is due to the Contact Points irritating the skin. |
becomes red and irritated? | Discontinue use of the Receiver Collar for a few days. If the |
| condition persists beyond 48 hours, see your veterinarian. Once |
| the skin returns to normal, replace the Receiver Collar and monitor |
| the skin condition closely. |
Can I attach a leash to the Receiver | • No. This can result in pulling the Contact Points too tightly against |
Collar? | your pet’s neck. Attach a leash to a separate, |
| positioned above the Receiver Collar. |
Why does my Receiver Collar have a | • The tone only mode can be used in training your pet to his |
tone only mode? | boundary or for |
| Correction. |
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