If I have a question about my Wireless

• Contact the Customer Care Center at 1-800-732-2677 or visit our

System or need replacement parts,

web site at www.petsafe.net.

where can I get answers or service?

 

Can I use the Wireless System on an

• We do not recommend using any electronic training devices on

aggressive pet?

aggressive pets. If you are unsure if your dog is aggressive, please

 

consult your veterinarian or a certified trainer.

Can I use the Wireless System on a cat?

• The Wireless System can be used as long as the cat can

 

comfortably wear the Receiver Collar.

What happens if the power goes out?

• The Wireless System is designed to recognize power outages and

 

shuts down without activating the Receiver Collar. However, if your

 

pet is near the Boundary Zone during the power failure, he may

 

receive a Static Correction.

What can happen if I turn off or

• If your dog is wearing the Receiver Collar, he may receive an

unplug the Transmitter power?

unintended correction. Always remove your dog’s Receiver Collar

 

before removing power from the Transmitter or before performing

 

any Transmitter testing.

What if I lose the clear plastic cover

• The clear plastic cover prohibits the Static Correction Level from

for the Correction Level Button?

accidentally being changed and also helps keep the Receiver

 

waterproof. Contact the Customer Care Center at 1-800-732-2677

 

for a replacement.

If my pet leaves the Pet Area, how

• Your pet will receive Static Correction as long as he is outside the

long will he be corrected?

Pet Area, for up to 30 seconds. The Receiver Collar has a safety

 

time-out to stop correcting and toning after 30 seconds until it is

 

returned to the Pet Area.

How often do I need to replace the

• Battery life depends on how frequently your pet tests the Boundary

Receiver Collar battery?

Zone. The Receiver Indicator Light acts as a low battery indicator,

 

flashing every 4 to 5 seconds when replacement is required.

Can I place the Receiver on another

• Yes. You may use any non-metallic collar. Make 2 holes in the collar

collar?

to attach the Receiver. Use the collar in the kit as a template to

 

locate the holes on the new collar.

Do I need to perform maintenance on

• Check your pet’s neck daily for irritation from the Contact Points.

my Wireless System?

• Check the Contact Points on the Receiver Collar weekly to make

 

sure they are tight and clean.

 

• Check the fit of the Receiver Collar weekly.

 

• The Receiver Indicator Light acts as a low battery indicator, flashing

 

every 4 to 5 seconds when replacement is required.

How do I know the battery in the

• Take the Receiver Collar off your pet and walk into the Boundary

Receiver Collar is still working?

Zone. The Receiver Collar should tone. If not, replace the battery.

Will vehicles, buildings and landscape

• Yes. Placing the Transmitter inside a metal building can reduce the

features (trees, shrubs, etc.) affect the

maximum range of the Wireless System.

performance of the Wireless System?

• Parking a vehicle within the Pet Area, can reduce the range of the

 

system and cause your pet to receive a Static Correction where it

 

otherwise would not if the vehicle was not there.

 

• Fixed large metal objects such as metal sheds can affect the signal

 

by reducing the maximum range of the system at the location of

 

the object. As a result, your pet may receive a Static Correction.

What do I do if my pet’s neck

• This condition is due to the Contact Points irritating the skin.

becomes red and irritated?

Discontinue use of the Receiver Collar for a few days. If the

 

condition persists beyond 48 hours, see your veterinarian. Once

 

the skin returns to normal, replace the Receiver Collar and monitor

 

the skin condition closely.

Can I attach a leash to the Receiver

• No. This can result in pulling the Contact Points too tightly against

Collar?

your pet’s neck. Attach a leash to a separate, non-metallic collar

 

positioned above the Receiver Collar.

Why does my Receiver Collar have a

• The tone only mode can be used in training your pet to his

tone only mode?

boundary or for well-trained pets that no longer require Static

 

Correction.

www.petsafe.net

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