The Receiver Collar is beeping but

• Make sure the Static Correction Level is set at 2 or above.

my pet is not responding to the

• Test the Receiver Collar with the Test Light.

Static Correction.

• If the Test Light flashes, check the fit of the Receiver Collar.

 

• Trim your pet’s fur where the Contact Points touch the neck and/

 

or purchase long Contact Points by contacting the Customer Care

 

Center at 1-800-732-2677.

 

• Increase the Static Correction Level.

 

• Repeat training steps to reinforce training.

My pet reacts strongly to the Static

• Lower the Static Correction Level.

Correction and has become fearful.

• Make sure you are in control of the situation when your pet

 

receives his first Static Corrections (have him on a leash attached

 

to a separate, non-metallic collar) and lead him into the Pet Area

 

and praise him. If your pet remains fearful, suspend training and

 

start again the next day. Make sure to end all training sessions on a

 

positive note with lots of praise and play.

The Power Light is not on.

• Make sure the Transmitter On/Off Switch is on and the Power

 

Adapter is plugged into the Transmitter and a working standard

 

120-volt outlet.

I was setting up the Pet Area and

• You may have turned the Boundary Control Dial down too quickly,

after I turned down the Boundary

causing the Receiver Collar to go into power-fail mode. This is a

Control Dial, the Receiver Collar

safety feature designed to protect your pet when power to the

would no longer beep or correct.

Transmitter goes out. With the Receiver Collar while standing

 

within 5-10 feet of the Transmitter, turn the Boundary Control Dial

 

to “8” and reset the Boundary Zone, making sure to turn the dial

 

down slowly.

My next-door neighbor has an

• Your neighbor’s In-Ground Fence signal may interfere with the

In-Ground Containment System and

operation of the Receiver Collar preventing activation close to

the Receiver Collar does not activate

their fence. To minimize the interference, reduce the size of the

near their property.

Pet Area or move the Transmitter away from the In-Ground Fence

 

System.

 

• Adjust the Pet Area so that the Receiver Collar activates for at

 

least 5 feet beyond the reduced Boundary setting when walking

 

towards the In-Ground Fence.

The Receiver Collar has injured my

• Failing to follow the important safety information at the front of

pet’s neck.

the Operating and Training Guide has caused pressure ulcers.

 

Some descriptions of advanced pressure ulcers describe the

 

sores as looking like burns on the dog’s neck. Be assured that

 

electronic collars do not use enough energy to create electrical

 

burns. The energy in an output pulse is only a few thousandths

 

of a Joule; it is similar in nature to the static pulse that you may

 

feel when getting out of your car. In some cases, pressure ulcers

 

are described as chemical burns.The RFA-67 battery is sealed

 

when installed in the Receiver Collar housing. This sealing makes

 

it virtually impossible, without misuse or abuse, for your Receiver

 

Collar battery to leak onto your pet’s neck. Please review and

 

follow the important safety information on page 2, and the

 

instructions in Step 5 under the heading “Fit the Receiver Collar”

 

on page 11.

www.petsafe.net

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