The Receiver Collar is beeping but | • Make sure the Static Correction Level is set at 2 or above. |
my pet is not responding to the | • Test the Receiver Collar with the Test Light. |
Static Correction. | • If the Test Light flashes, check the fit of the Receiver Collar. |
| • Trim your pet’s fur where the Contact Points touch the neck and/ |
| or purchase long Contact Points by contacting the Customer Care |
| Center at |
| • Increase the Static Correction Level. |
| • Repeat training steps to reinforce training. |
My pet reacts strongly to the Static | • Lower the Static Correction Level. |
Correction and has become fearful. | • Make sure you are in control of the situation when your pet |
| receives his first Static Corrections (have him on a leash attached |
| to a separate, |
| and praise him. If your pet remains fearful, suspend training and |
| start again the next day. Make sure to end all training sessions on a |
| positive note with lots of praise and play. |
The Power Light is not on. | • Make sure the Transmitter On/Off Switch is on and the Power |
| Adapter is plugged into the Transmitter and a working standard |
| |
I was setting up the Pet Area and | • You may have turned the Boundary Control Dial down too quickly, |
after I turned down the Boundary | causing the Receiver Collar to go into |
Control Dial, the Receiver Collar | safety feature designed to protect your pet when power to the |
would no longer beep or correct. | Transmitter goes out. With the Receiver Collar while standing |
| within |
| to “8” and reset the Boundary Zone, making sure to turn the dial |
| down slowly. |
My | • Your neighbor’s |
operation of the Receiver Collar preventing activation close to | |
the Receiver Collar does not activate | their fence. To minimize the interference, reduce the size of the |
near their property. | Pet Area or move the Transmitter away from the |
| System. |
| • Adjust the Pet Area so that the Receiver Collar activates for at |
| least 5 feet beyond the reduced Boundary setting when walking |
| towards the |
The Receiver Collar has injured my | • Failing to follow the important safety information at the front of |
pet’s neck. | the Operating and Training Guide has caused pressure ulcers. |
| Some descriptions of advanced pressure ulcers describe the |
| sores as looking like burns on the dog’s neck. Be assured that |
| electronic collars do not use enough energy to create electrical |
| burns. The energy in an output pulse is only a few thousandths |
| of a Joule; it is similar in nature to the static pulse that you may |
| feel when getting out of your car. In some cases, pressure ulcers |
| are described as chemical burns.The |
| when installed in the Receiver Collar housing. This sealing makes |
| it virtually impossible, without misuse or abuse, for your Receiver |
| Collar battery to leak onto your pet’s neck. Please review and |
| follow the important safety information on page 2, and the |
| instructions in Step 5 under the heading “Fit the Receiver Collar” |
| on page 11. |
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