TECHNICAL SUPPORT (FAQ)
Problem & Question |
| Possible Solution | ||
Power LED is not on |
| *Check if the Power Switch is in the ON | ||
|
|
|
| position |
|
|
|
| *Power Cord should be connected |
No Plug & Play |
| *Check if the PC system is Plug & Play | ||
|
|
|
| compatible |
|
|
|
| *Check if the Video Card is Plug & Play |
|
|
|
| compatible |
|
|
|
| *Check if the |
|
|
|
| Cable is bent |
|
|
|
| *Make sure the Monitor Drivers are |
|
|
|
| installed |
Picture is fuzzy |
| *Adjust the Contrast and Brightness | ||
|
|
|
| Controls. |
Picture bounces or a wave | *Move electrical devices that may cause | |||
pattern is present in the | electrical interference. | |||
picture |
|
|
| |
The | power | LED is | ON | *Computer Power Switch should be in the |
(orange) but there’s |
| ON position | ||
no video or no picture |
| *Computer Video Card should be snugly | ||
|
|
|
| seated in its slot |
|
|
|
| *Make sure monitor’s video cable is |
|
|
|
| properly connected to the computer. |
|
|
|
| *Inspect monitor’s video cable and make |
|
|
|
| sure none of the pins are bent. |
|
|
|
| *Make sure computer is operational by |
|
|
|
| hitting the CAPS LOCK key on the |
|
|
|
| keyboard while observing the CAPS |
|
|
|
| LOCK LED. The LED should either turn |
|
|
|
| ON or OFF after hitting the CAPS |
|
|
|
| LOCK key. |
Missing one of the primary | *Inspect the monitor’s video cable and | |||
colors | (RED, | GREEN, | or | make sure that none of the pins are bent. |
BLUE) |
|
|
| |
10
