Additional Information
What to do if Something isn’t Working
Troubleshooting
Having trouble? Something not working? Before calling for help, try these suggestions.
HAVING THIS PROBLEM? | CHECK THESE ITEMS |
No Picture | Make sure the Power cable is plugged in the wall and back of the monitor. |
(Power LED not lit) | Power button on top of the monitor should be in the ON position. |
| Disconnect the monitor from the power outlet for about one minute. |
No Picture | Make sure the computer is turned on. |
(Power LED is Amber | Make sure the monitor cable is properly connected to your computer. |
or Yellow) | Check to see if the monitor cable has bent pins. |
| The Energy Saving Feature may be activated. See pages 7 and 17 for details. |
No Picture | Make sure the Brightness and Contrast controls are set correctly. See page 4 for details |
(Power LED is Green) | Make sure the monitor cable is properly connected to your computer. |
| Check to see if the monitor cable has bent pins. |
| Make sure the computer Power button is on. |
Screen shows
NO SYNC INPUT
NO SYNC INPUT
NO SYNC INPUT
when you turn on the monitor.
No Color or intermittent
Color appears blotchy
Missing one or more colors
Make sure the monitor cable is properly connected to your computer. See Setting Up Guide. Check to see if the monitor cable has bent pins.
Make sure the computer is turned on
If you are using a
The picture may need degaussing. See page 6 for details.
Remove any nearby magnetic objects.
Face the monitor East for best picture quality.
Check user settings of Color Temperature. See pages 10 and 11 for details. Make sure the monitor cable is properly connected to your computer. Check to see if the monitor cable has bent pins.
Adjust Sync Input Select. See page 9 for details.
Dim Picture | Adjust the Brightness and Contrast controls. See page 4 for details. |
| Check your video card and the manual instructions for it. It may be a |
| Adjust Sync Input Select. See page 9 for details. |
Picture is too large | Adjust the Horizontal and/or Vertical Size. See pages 13 and 14 for details. |
or too small | Adjust the Zoom. See page 13 for details. |
Edges of the picture | The geometry controls require adjusting. See page 12 for details. |
are not square |
|
Picture has a double | Eliminate the use of a video extension cable and/or video switch box. |
image | Face the monitor East for best picture quality. |
Picture is not sharp | Check to make sure Moire is switched off. See page 9. |
| Adjust Sync Input Select. See page 9 for details. |
No Audio | Make sure mute is not activated. See page 5 for details. |
| Make sure the |
| See pages 2 and 16 for details. |
Unstable Picture | Increase your refresh rate. Consult your computer manual for details. |
Windows ’95 cannot | Select “Super VGA” under STANDARD DISPLAY TYPES, or contact your video card manufacturer |
find your video card | for the right drivers. |
For further assistance, contact Philips at (800)
19
