18 EN
10 Troubleshooting
This section describes commonly encountered
issues and suggested solutions.

General monitor issues

The monitor does not switch on:
•Disconnect the p ower cable from the
power outlet. Wai t for one minute then
reconnect it.
•Check that the power c able is securely
connected.
The remote control is not working properly:
•Check that the re mote control batterie s
are correct ly inserted accordi ng to the
+/- orientation.
•Replace the remote co ntrol batteries if
they are at or weak .
•Clean the remote con trol and monitor
sensor lens.
The monitor menu is in the wrong language
•Change the monito r menu to your
preferred language.
When turning the monitor on/off/to standby,
you hear a creaking sound from the monitor
chassis:
•No action is req uired. The creakin g sound
is normal expans ion and contraction of
the monitor as it co ols and warms up.
This does not impac t performance.

TV channel issues

Previously installed channels do not appear in
the channel list:
•Check that the cor rect channel list is
selected.
No digital channels were found during the
installation:
•Check that the monitor supports
ISDB-Tb, SBTV D-T in your country. See
the listed countr ies on the back of the
monitor.

Picture issues

The monitor is on, but there is no picture:
•Check that the ante nna is properly
connected to the monitor.
•Check that the cor rect device is select ed
as the monitor sou rce.
There is sound but no picture:
•Check that the pic ture settings are
correctly set.
There is poor monitor reception from an
antenna connection:
•Check that the ante nna is properly
connected to the monitor.
•Loud speakers, unearthed audio devices,
neon lights, hig h buildings and other lar ge
objects can in uence reception quali ty.
If possible, tr y to improve the receptio n
quality by changi ng the antenna direct ion
or moving devices away fr om the monitor.
•If reception on onl y one channel is poor,
ne tune this chann el.
There is poor picture quality from connected
devices:
•Check that the devi ces are connected
properly.
•Check that the pic ture settings are
correctly se t.
The monitor did not save your picture
settings:
• Check that the moni tor location is set to
the home setti ng. This mode offers you
the exibilit y to change and save setting s.
Thepicturedoesnottthescreen;itistoo
big or too small:
•Try a different pic ture format.
The picture position is incorrect:
•Picture signa ls from some devices may not
t the screen cor rectly. Check the signa l
output of the dev ice.