10 Troubleshooting
This section describes commonly encountered issues and suggested solutions.
General monitor issues
The monitor does not switch on:
•• Disconnect the power cable from the power outlet. Wait for one minute then reconnect it.
•• Check that the power cable is securely connected.
The remote control is not working properly:
•• Check that the remote control batteries are correctly inserted according to the +/- orientation.
•• Replace the remote control batteries if they are flat or weak.
•• Clean the remote control and monitor sensor lens.
The monitor menu is in the wrong language
•• Change the monitor menu to your preferred language.
When turning the monitor on/off/to standby, you hear a creaking sound from the monitor chassis:
•• No action is required. The creaking sound is normal expansion and contraction of the monitor as it cools and warms up. This does not impact performance.
TV channel issues
Previously installed channels do not appear in the channel list:
•• Check that the correct channel list is selected.
No digital channels were found during the installation:
•• Check that the monitor supports
Picture issues
The monitor is on, but there is no picture:
•• Check that the antenna is properly connected to the monitor.
•• Check that the correct device is selected as the monitor source.
There is sound but no picture:
•• Check that the picture settings are correctly set.
There is poor monitor reception from an antenna connection:
•• Check that the antenna is properly connected to the monitor.
•• Loud speakers, unearthed audio devices, neon lights, high buildings and other large objects can influence reception quality.
If possible, try to improve the reception quality by changing the antenna direction or moving devices away from the monitor.
•• If reception on only one channel is poor, fine tune this channel.
There is poor picture quality from connected devices:
•• Check that the devices are connected properly.
•• Check that the picture settings are correctly set.
The monitor did not save your picture settings:
•Check that the monitor location is set to the home setting. This mode offers you the flexibility to change and save settings.
The picture does not fit the screen; it is too big or too small:
•• Try a different picture format. The picture position is incorrect:
•• Picture signals from some devices may not fit the screen correctly. Check the signal output of the device.
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