9.Troubleshooting & FAQs

9 Troubleshooting & FAQs

9.1 Troubleshooting

This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer service representative.

Common Problems

No Picture (Power LED not lit)

Make sure the power cord is plugged into the power outlet and into the back of the monitor.

First, ensure that the power button on the front of the monitor is in the OFF position, then press it to the ON position.

No Picture (Power LED is white blinking)

Make sure the computer is turned on.

Make sure the signal cable is properly connected to your computer.

make sure the monitor cable has no bent pins on the connect side. If yes, repair or replace the cable.

The Energy Saving feature may be activated

Screen says

Make sure the monitor cable is properly connected to your computer. (Also refer to the Quick Start Guide).

Check to see if the monitor cable has bent pins.

Make sure the computer is turned on.

AUTO button doesn't function

The auto function is applicable only in VGA- Analog mode. If the result is not satisfactory, you can do manual adjustments via the OSD menu.

Note

The Auto Function is not applicable in DVI-Digital mode as it is not necessary.

Visible signs of smoke or sparks

Do not perform any troubleshooting steps

Disconnect the monitor from mains power source immediately for safety

Contact with Philips customer service representative immediately.

Imaging Problems

Image is not centered

Adjust the image position using the “Auto” function in OSD Main Controls.

Adjust the image position using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Image vibrates on the screen

Check that the signal cable is properly securely connected to the graphics board or PC.

Vertical flicker appears

Adjust the image using the “Auto” function in OSD Main Controls.

Eliminate the vertical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

43

Page 45
Image 45
Philips 19B4LPCB/27 user manual Troubleshooting & FAQs, No Picture Power LED not lit

19B4L, 19B4LPCB/27 specifications

The Philips 19B4LPCB/27 and 19B4L represent a range of innovative display solutions designed to meet the needs of both business professionals and general users. These monitors deliver a blend of functionality, performance, and advanced technology, making them an excellent choice for various applications.

One of the standout features of the Philips 19B4L series is its energy-efficient design. The monitors incorporate advanced energy-saving technologies that reduce power consumption while maintaining high-quality display performance. This not only helps in lowering electricity bills but also supports a more sustainable environment, appealing to eco-conscious users.

The Philips 19B4L monitors feature a 19-inch display with a resolution that offers crisp and clear visuals, making them ideal for tasks that demand precision, such as graphic design, data analysis, and everyday computing needs. The display utilizes a high-quality panel that ensures wide viewing angles and vibrant colors, providing an immersive viewing experience for users.

To enhance user comfort and productivity, Philips has integrated SmartManage technology into the 19B4L series. This feature allows for remote management of the monitors, enabling IT departments to manage multiple devices efficiently. Users also benefit from the monitor’s ergonomic design, which includes height adjustment, tilt, and swivel options, ensuring that the screen can be positioned in a way that reduces strain during long hours of use.

Another highlight of the Philips 19B4L models is their connectivity options. Equipped with multiple input ports, including VGA and DVI, these monitors can easily connect to a variety of devices including PCs, laptops, and other peripherals. This versatility makes them suitable for various work environments and setups, enhancing overall productivity.

Moreover, the 19B4L series is designed with durability in mind. The robust construction and materials ensure that the monitors can withstand the rigors of daily use. Philips also includes features that reduce flicker and provide better color accuracy, helping to minimize eye fatigue and improve user comfort over extended sessions.

In conclusion, the Philips 19B4LPCB/27 and 19B4L monitors are well-rounded display solutions that marry modern technology with user-centric design. Their focus on energy efficiency, ergonomic adjustments, wide connectivity options, and high-quality visuals make them a compelling choice for both home and office use, appealing to a diverse range of users looking for reliability and performance in their display solutions.