8.Troubleshooting & FAQs

8 Troubleshooting & FAQs

8.1 Troubleshooting

This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer service representative.

Common Problems

No Picture (Power LED not lit)

Make sure the power cord is plugged into the power outlet and into the back of the monitor.

First, ensure that the power button on the front of the monitor is in the OFF position, then press it to the ON position.

No Picture (Power LED is white blinking)

Make sure the computer is turned on.

Make sure the signal cable is properly connected to your computer.

make sure the monitor cable has no bent pins on the connect side. If yes, repair or replace the cable.

The Energy Saving feature may be activated

Screen says

Make sure the monitor cable is properly connected to your computer. (Also refer to the Quick Start Guide).

Check to see if the monitor cable has bent pins.

Make sure the computer is turned on.

AUTO button doesn't function

The auto function is applicable only in VGA- Analog mode. If the result is not satisfactory, you can do manual adjustments via the OSD menu.

Note

The Auto Function is not applicable in DVI-Digital mode as it is not necessary.

Visible signs of smoke or sparks

Do not perform any troubleshooting steps

Disconnect the monitor from mains power source immediately for safety

Contact with Philips customer service representative immediately.

Imaging Problems

Image is not centered

Adjust the image position using the “Auto” function in OSD Main Controls.

Adjust the image position using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Image vibrates on the screen

Check that the signal cable is properly securely connected to the graphics board or PC.

Vertical flicker appears

Adjust the image using the “Auto” function in OSD Main Controls.

Eliminate the vertical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

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Philips 19S4LSB, 19S4LA, 19S4LC, 19S4LM user manual Troubleshooting & FAQs

19S4LM, 19S4, 19S4LSB, 19S4LA, 19S4LC specifications

The Philips 19S4 series, which includes models 19S4LC, 19S4LA, 19S4LSB, 19S4, and 19S4LM, is designed to meet the needs of both professional and personal users. Each variant in this series upholds Philips' commitment to quality, functionality, and user-oriented features.

One of the main characteristics of the Philips 19S4 series is its 19-inch screen size, making it a compact yet efficient choice for various environments such as offices, homes, and educational institutions. The monitors boast a maximum resolution of 1280 x 1024 pixels, ensuring clear and sharp visuals for everyday tasks, including word processing, web browsing, and video playback.

The series leverages advanced display technologies to enhance the viewing experience. The IPS (In-Plane Switching) panel technology is used in many models, providing wider viewing angles, accurate color reproduction, and consistent brightness. This makes it easier to share the screen with others without color distortion, a crucial feature for collaborative work or presentations.

Additionally, the monitors in the 19S4 series are equipped with various connectivity options, including VGA and DVI-D inputs, allowing them to connect seamlessly with different systems. Some models also include DisplayPort, enhancing versatility for both modern and legacy devices.

User comfort is also a pivotal aspect of the Philips 19S4 series. Many models come with SmartErgoBase, allowing height adjustment, tilt, swivel, and pivot functions that promote ergonomic viewing positions. This is vital in reducing strain during prolonged use, thus enhancing productivity and well-being.

Energy efficiency is another standout feature. The Philips 19S4 series monitors are ENERGY STAR certified, which underscores their commitment to sustainability while reducing operating costs. The use of LED backlighting not only contributes to lower power consumption but also provides a longer lifespan.

In summary, the Philips 19S4 series, including models 19S4LC, 19S4LA, 19S4LSB, 19S4, and 19S4LM, offers a comprehensive package of features combining performance, connectivity, and ergonomic design. Ideal for both professional and home use, these monitors represent a solid investment for users seeking quality and reliability.