SmartControl
Q1. I change the monitor on a PC to a different one and the SmartControl becomes
A. Restart your PC and see if SmartControl can work. Otherwise, you will need to remove and
Q2. The SmartControl functions well at the beginning, but it is not workable, what can I do?
A. If the following actions were executed, the monitor driver may need to be
●Change video graphic adapter to another one
●Update video driver
●Activities on OS, such as service pack or patch
●Run Windows Update and updated monitor and/or video driver
●Windows was booted with the monitor power off or disconnected.
To find out, please right click My Computer and click on
If you see "Plug and Play Monitor" shows under Monitor, then you need to
Q3. After installing SmartControl, when clicking on SmartControl tab, nothing shows up after a while or a failure message shows, what happened?
A. It might be your graphic adaptor is not compatible with the SmartControl. If your graphic adaptor is one of the
above mentioned brands, try to download the most updated graphic adaptor driver from corresponding companies web site. Install the driver. Remove SmartControl, and
If it is still not working, we are sorry that the graphic adaptor is not supported. Please pay attention to Philips web site for any updated SmartControl driver available.
Q4. When I click on Product Information, only partial information is shown, what happened?
A. It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC/CI
interface. Please try to download the most updated graphic adaptor driver from corresponding companies web site. Install the driver. Remove SmartControl, and
Q5. I forgot my PIN for Theft Deterrence Function. How can I do?
A. Please contact IT manager or Philips Service Center.
Q6. In a monitor with the Smartlmage feature, the sRGB scheme of color temperature function in SmartControl is not responding, why?
A. When Smartlmage is enabled, the sRGB scheme is disabled automatically. To use sRGB, you need to
disable Smartlmage with the 
button at the front bezel of your monitor.
