8. Customer care and warranty

8.Customer care and warranty

8.1Philips’ Flat Panel Monitors Pixel Defect Policy

Philips strives to deliver the highest quality products.We use some of the industry's most advanced manufacturing processes and practice stringent quality control. However, pixel or sub pixel defects on the TFT Monitor panels used in flat panel monitors are sometimes unavoidable. No manufacturer can guarantee that all panels will be free from pixel defects, but Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty.This notice explains the different types of pixel defects and defines acceptable defect levels for each type. In order to qualify for repair or replacement under warranty, the number of pixel defects on a TFT Monitor panel must exceed these acceptable levels. For example, no more than 0.0004% of the sub pixels on a monitor may be defective. Furthermore, Philips sets even higher quality standards for certain types or combinations

of pixel defects that are more noticeable than others.This policy is valid worldwide.

subpixel

pixel

Pixels and Sub pixels

A pixel, or picture element, is composed of three sub pixels in the primary colors of red, green and blue. Many pixels together form an image.When all sub pixels of a pixel are lit, the three colored sub pixels together appear as a single white pixel.When all are dark, the three colored sub pixels together appear as a single

black pixel. Other combinations of lit and dark sub pixels appear as single pixels of other colors.

Types of Pixel Defects

Pixel and sub pixel defects appear on the screen in different ways.There are two categories of pixel defects and several types of sub pixel defects within each category.

Bright Dot Defects

Bright dot defects appear as pixels or sub pixels that are always lit or 'on'.That is, a bright dot is a sub-pixel that stands out on the screen when the monitor displays a dark pattern.There are the types of bright dot defects.

One lit red, green or blue sub pixel.

Two adjacent lit sub pixels:

-Red + Blue = Purple

-Red + Green = Yellow

-Green + Blue = Cyan (Light Blue)

Three adjacent lit sub pixels (one white pixel).

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Philips 236G3DH Customer care and warranty, Philips’ Flat Panel Monitors Pixel Defect Policy, Pixels and Sub pixels
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236G3DH specifications

The Philips 236G3DH is a 23-inch LCD monitor that combines sleek design with exceptional performance, making it an ideal choice for both professional and home use. This display features Full HD resolution of 1920x1080 pixels, ensuring sharp and vibrant visuals. With an ultra-slim bezel and contemporary styling, it easily complements any workspace, providing a touch of elegance alongside practicality.

One of the standout features of the Philips 236G3DH is its innovative technology known as "SmartContrast." This dynamic contrast enhancement technology automatically analyzes the content on the screen and adjusts the contrast for optimal image quality. This leads to deeper blacks, brighter whites, and an overall more immersive viewing experience, especially for movies and games. Additionally, with a dynamic contrast ratio of 20,000,000:1, the monitor provides excellent detail in darker scenes and highlights.

The monitor also incorporates Anti-Glare technology, which minimizes reflections and allows for comfortable viewing even in bright environments. The wide viewing angles of up to 178 degrees ensure that colors remain consistent and vibrant, regardless of the position from which you are viewing. This feature is particularly beneficial for collaborative work environments where multiple people may be viewing the screen simultaneously.

Philips has also taken care to include features that promote user comfort and health. The 236G3DH is equipped with a LowBlue mode, which reduces harmful blue light emissions that can cause eye fatigue during extended usage. Furthermore, the monitor can be easily adjusted in terms of height and tilt, allowing users to set it up for optimal ergonomics.

Connectivity is another advantage of the Philips 236G3DH. It comes with multiple ports, including HDMI, DVI, and VGA, enabling seamless integration with a variety of devices, from desktop PCs to gaming consoles. This flexibility enhances its usability across different platforms and ensures that users can easily connect their preferred devices.

In conclusion, the Philips 236G3DH is a feature-rich monitor that offers a blend of style, functionality, and advanced technology. Its high-resolution display, enhanced color performance, ergonomic design, and versatile connectivity options make it a smart choice for anyone looking to enhance their visual experience, whether for work or leisure.
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