10 Troubleshooting

This section describes commonly encountered issues and accompanying solutions.

General TV issues

The TV does not switch on:

Disconnect the power cable from the power outlet. Wait for one minute then reconnect it.

Check that the power cable is securely connected.

The TV does not respond to remote control or side controls when switched on

When the TV is switched on, the front

seconds. This is normal behaviour. During this time, the TV will not respond to the remote control or side controls. When

apicture appears on-screen, the TV responds only to the following remote

+/- (VOLUME +/-), P +/- (Program +/-), (MUTE) and (Standby-On). All buttons can be used when the front LED

The remote control is not working properly: Check that the remote control batteries

are correctly inserted according to the +/- orientation.

Replace the remote control batteries if

Clean the remote control and TV sensor lens.

The standby light on the TV blinks red:

Disconnect the power cable from the power outlet. Wait until the TV cools down before reconnecting the power cable. If the blinking reoccurs, contact Philips Consumer Care.

You forgot the code to unlock the child lock feature

Enter ‘8888’.

The TV menu is in the wrong language.

Change the TV menu to your preferred language (see ‘Change language settings’ on page 12).

When turning the TV on/off/to standby, you hear a creaking sound from the TV chassis:

No action is required. The creaking sound is normal expansion and contraction of the TV as it cools down and warms up. This does not impact performance.

When the TV is in standby mode, a startup splash screen is displayed, then returns to standby mode.

This is normal behavior. The startup screen is displayed when the TV is disconnected from the mains and reconnected.

TV channel issues

Previously installed channels do not appear in the channel list:

Check that the correct channel list is selected.

No digital channels were found during the installation:

Check that the TV supports DVB-T, DVB- T Lite or DVB-C in your country. See the listed countries on the back of the TV.

Picture issues

The TV is on, but there is no picture:

Check that the antenna is properly connected to the TV.

Check that the correct device is selected as the TV source.

There is sound but no picture:

Check that the picture settings are correctly set.

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