Troubleshooting Tips
Below is a list of symptoms you may encounter with your TV. Before you call for service, make these simple checks.
Symptom | Possible Causes | What you should do |
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No display on screen | • Faulty power supply | • Check whether power cord is properly connected | ||
| • TV’s Power not turned | into the mains socket and to your TV. If there is still | ||
| on | no power, disconnect plug. Wait for 60 seconds | ||
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| and | ||
| • | Press the | key on the remote control. | |
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Poor reception | • Faulty antenna connection | • Check antenna connection at rear of TV. | ||
(snowish picture and | • Weak transmission | • Try manually adjusting your picture (refer to page 9). | ||
noise | • Wrong TV system | • Have you chosen the right TV system? (refer to page 9). | ||
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No picture | • Faulty aerial and cable | • Check whether euroconnector cables or aerial | ||
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| sockets are properly connected. | ||
| • Wrong source selected | • Check whether the source is correctly selected. | ||
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| Press | (AV) button to enter Source list and | |
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| select the correct source. |
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No sound on | • Wrong TV system | • Check whether the correct TV system is selected | ||
certain channels |
| (refer to page 8). |
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No sound | • Zero volume level | • Try increasing volume. |
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| • Sound muted | • Check that the mute ( | ) mode is not on. If mute | |
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| mode is on, press the | key to deactivate mute | |
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| mode. |
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| • Aim remote control directly at sensor on front of TV. | ||
| • Headphone is connected | • Disconnect headphone connection. | ||
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Sound interference | • Electrical appliances | • Try switching off any electrical appliances, for | ||
| interference | example, hairdryer, vacuum cleaner that are in use. | ||
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Unable to understand | • Wrong language selected | • Press the | key to exit menu from screen. Press | |
the language on | accidently | the | key to enter main menu. Use the ï key | |
screen to operate set |
| to select the fourth item on the main menu. Use | ||
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| Æ / | key to enter into the next menu level and | |
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| the Í Æ key to select correct language. | ||
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TV not responding | • Wrong placement of | • Check the placement of the batteries. | ||
to remote control | batteries |
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| • Flat batteries | • Try changing the batteries. | ||
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Occasional appearance | • Characteristic of liquid | • This symptom is not a problem. The liquid crystal | ||
of red, blue, green | crystal panel | panel is built with very high precision technology | ||
and black spots on |
| giving you the fine picture details. Occasionally, a few | ||
screen |
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| point of red, blue, green or black. Note that this | ||
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| does not affect the performance of the set. | ||
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Intermittent or | • * HDCP (see glossary) | • Noise is displayed if the connected digital equipment’s | ||
flickering picture on | authentication failed | (DVD player or | ||
in HD mode |
| failed. Check user manual for the digital equipment | ||
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| you are connecting. |
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| • Use a standard HDMI to DVI cable. | ||
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No sound or picture but | • Set on standby mode | • Press the | key on the remote control. | |
front panel red light is |
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on |
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18
