BEFORE CALLING SERVICE

Check this list of symptoms and suggested steps to take before requesting service. You may be able to solve the problem

yourself. Note : Please become familiar with the commercial features as described in TV installation / Setup because the effects of several of these features, if not thoroughly understood might appear as faulty operation.

SYMPTOMS

SUGGESTED STEPS TO TAKE

Installation

TV does not

 

respond to

 

commands

 

(volume, channel,

 

power), or cannot

 

be turned on (if it

 

is off). Or cannot

 

be turned off (if TV

 

is on).

1.Check commercial TV setup (TV installation / setup) menu, including power forced on front keypad lockout, channel ring, volume minimum / maximum features.

Installation

TV turns off by

1.

TV automatically turns off after approximately 5 mintues when no RF signal is present (unless

 

itself.

 

POWER ON = FORCED).

 

 

2.

Check Energy Saving Programmability setting (see ESP) in TV installation / setup.

Picture

No Picture

Picture

There is picture

 

but no sound.

Picture Display

Uneven color

(Color)

display.

1.Check that the antenna / cable is connected properly at the rear of the TV.

2.Check CABLE TUNING setting (NO / YES).

3.Possible TV station problem. Try another channel.

1.Try increasing the volume.

2.Check that the sound is not muted. If it is, press the MUTE button on the remote control to restore sound.

1.Switch off the TV using the mains power button. Wait approximately 20 minutes before turning on the TV again.

2.Ensure that the TV is not placed near any speakers or magnetic objects.

Picture Display

Double image /

 

"ghost" image

Power

No power

Remote Control

TV does not

 

respond to remote

 

control

Sound

There is sound but

 

poor or no picture

Sound

Snowy / noisy

 

picture

Check antenna, cable or set-top box.

Ensure that the TV's AC power cord is plugged into the main socket. If there is still no power, dis- connect the plug. Wait for 60 seconds and re-attach plug. Turn on the TV again.

1.Check batteries.

2.Aim remote control directly at remote control sensor lens on TV and try pressing any button on the remote control.

Check picture adjustments (brightness, contrast, color, tint).

1.Check antenna, cable and / or setup box connections. Ensure that they are properly connected.

2.Possible electrical interference from appliances or other sources.

5

Page 5
Image 5
Philips 27HT4000D, 27HT7210D owner manual Before Calling Service, Symptoms