TROUBLESHOOTING TIPS

Check this List of Symptoms and Suggested Steps To Take before requesting Service. You may be able to solve the problem yourself. If you face problems connecting the TV to external devices, please refer to the User Guide of the external device or call their service centers for help. Charges for TV installation and adjustments of customer controls are not covered under your warranty.

SYMPTOMS

 

SUGGESTED STEPS TO TAKE

 

 

Hookup

Can't get external

1. SPDIF output audio only in digital mode and the audio equipment used must have the decoder.

 

audio equipment

 

 

 

 

 

 

to work with TV.

2. Ensure that Monitor Out Audio LR output audio is connected to Audio In of device (refer to

 

 

 

Connection Guide Panel 3).

 

 

 

 

 

 

 

Installation

Can't get the AV

Press the AV button on the remote control repeatedly to select the desired AV channels. Note:

 

channels on the TV

SVHS can only be selected if a S-VHS device is connected and powered on.

 

 

 

screen.

 

 

 

 

 

 

 

 

 

 

 

 

Installation

TV displays wrong

Go to TUNER MODE in the television menu and select the correct signal source, then perform the

 

channel or no

 

channels above 13

automatic installation again. (Refer to page 11).

 

 

 

 

 

 

 

 

 

Installation

Channel numbers

Go to TUNER MODE in the television menu and select the correct signal source, then perform the

 

do not follow the

 

channel number

automatic installation again. (Refer to page 11).

 

 

 

of the

 

 

 

 

 

 

programs.

 

 

 

 

 

 

 

 

 

 

Installation

Channel numbers

You are in Digital Mode. Press A/D button on the remote control to toggle between Digital and

 

look different. Eg.

Analog mode.

 

 

 

23-1, 45-3 etc.

 

 

 

 

 

Installation

Auto installation is

Auto installation may take 20 to 40 minutes depending on the number of channels that are available.

 

taking too long.

 

 

 

 

 

 

 

 

 

 

 

Installation

Cannot add or

1.

You may not have completed auto installation. Do an auto installation again (refer to page 9).

 

skip channels from

 

 

 

 

 

 

favorite list. Error

2.

You may have chosen the wrong TUNER MODE. Go to TUNER MODE in the TV menu

 

message "Favorite

 

and select the correct signal source, then perform the auto installation again

(refer to

 

Channel list

 

 

 

page 11).

 

 

 

is empty. You

 

 

 

 

 

 

 

 

 

 

must Auto

 

 

 

 

 

 

Install."

 

 

 

 

 

 

 

 

 

 

 

AutoLock

Unable to

You can change the Autolock password via the feature menu (refer to page 21)

 

 

 

change Autolock

 

 

 

 

 

 

password.

 

 

 

 

 

 

 

 

 

 

Close Caption

Close Captioning

Close Captioning text takes a while to appear. If Close Captioning text still does not appear, press

 

text does not

the CC button on the remote control again to switch to another Close Captioning channel

(refer

 

appear.

to page 27and 28).

 

 

 

 

 

 

 

Digital Audio

Unable to switch

You can only select different audio languages when the program is broadcasted in different audio

 

to another audio

language (refer to page 17).

 

 

 

language

 

 

 

 

 

 

 

 

 

 

Format Control

Unable to change

Picture-format mode can only be activated when you are watching high-definition (HD) program.

 

picture-format.

Press the INFO button on the remote control. If the Information Banner does not show

 

 

 

 

 

 

 

 

 

lighted, you are not watching a HD program and therefore format control cannot be activated (refer

 

 

to page 30)

 

 

 

 

 

 

 

Information

"No

Information is broadcaster dependent. If the broadcaster does not provide any information. "No

Banner

Information"

Information" will be displayed when the INFO or GUIDE button on the remote control is

 

appears on the TV

pressed (refer to page 31)

 

 

 

screen.

 

 

 

 

 

 

 

 

 

 

 

 

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Philips 27PT9015D, 32PT9005D, 32PT7005D user manual Troubleshooting Tips