Telephone troubleshooting...
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| CAUSES | SOLUTIONS |
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| The green indicator does not light |
| The base station is not properly | Check mains power and |
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| up |
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| connected | connections |
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| The |
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| does not scroll when |
| - Bad contact | - Move the handset slightly |
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| the handset is placed on the base |
| - Dirty contacts | - Clean the contacts with a cloth |
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| moistened with alcohol |
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| No dialling tone |
| - No power | - Check connections |
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| - You are too far from the base | - Move closer to the base station |
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| station |
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| No ringer |
| - The ringer is deactivated | - Set the ringer (see page 18, 38) |
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| - The Do Not Disturb mode is ON | - Deactivate it |
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| does not appear |
| - No mains power | - Check connections |
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| - The handset is too far from the | - Move closer to the base station |
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| base station |
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| Crackling on the line |
| - Handset too far from the base | - Move closer to the base station |
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| station | - Move the base station to find a |
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| better place (the higher the |
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| electrical appliances,reinforced | better) |
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| concrete walls or metal doorframes |
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| The handset displays “failed” |
| - The procedure to add a handset | - Disconnect and connect the |
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| - when attempting to add another |
| has failed, try again | base station power supply. Follow |
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| handset to the base station |
| - Maximum number of handsets | the procedure to register a |
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| - When using a handset |
| has been reached | handset (page 19, 39) |
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| - Base station is already busy with | - |
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| another handset | - Wait until it is available |
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| Noise interference on your radio |
| The Onis 380 Vox base station or | Move the base station or power |
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| or television |
| mains power pack are too close | pack as far as possible |
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| to electrical appliances |
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| Caller Line Identification service |
| - Service not activated | - Check your subscription with |
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| (CLI) does not work |
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| No new SMS are received |
| SMS memory is full | Delete old SMS |
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| No SMS can be sent/received |
| - The outgoing/Incoming SMSC | - Contact your operator to get |
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| numbers are not set or are | the correct SMSC’s numbers |
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| wrong | - Check the information stored |
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| - The SMS box or destination box | (page 16) |
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| is wrong | - Change SMS mode (page 16) |
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-SMS mode is OFF
Answer machine troubleshooting...
PROBLEMS | CAUSES |
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The answer machine does not | - The memory is full | - Delete messages | |
record messages | - The answer only mode is activated | - Select the Answer & record mode | |
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The remote control access does | The remote control access is not | Activate the remote control | |
not work | activated | access (page 25) | |
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It is not possible to record an | The memory is full | Delete messages | |
outgoing message |
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The Onis 380 Vox hangs up | - 3 failed attempts to send a code | - Enter the correct code | |
during remote access | - duration is too long | - Manage the remote control quicker | |
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The answer machine stops | - The memory is full | - Play & delete messages | |
automatically | - Message exceeds 3 mn | - Messages must not exceed 3 mn | |
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