Troubleshooting

If a fault occurs, first check the points listed below before taking the set for repair. Do not open the set as there is a risk of electric shock.

If you are unable to remedy a problem by following these hints, consult your dealer or service center.

WARNING: Under no circumstances should you try to repair the set yourself, as this will invalidate the warranty.

Problem

Solution

 

 

No sound/power

– Volume not adjusted. Adjust the VOLUME.

 

– Power cord not securely connected.

 

Connect AC power cord properly.

 

– Batteries dead /incorrectly inserted.

 

Insert (fresh) batteries correctly.

 

 

Display does not function

– Electrostatic discharge.

properly/ No reaction to

Switch off and unplug the set.

operation of any of the

Reconnect after a few seconds.

controls

 

 

 

INSERT CD or CHECK DISC

– No CD inserted, insert a CD.

indication

– CD badly scratched or dirty.

 

Replace/ clean CD (see Maintenance).

 

– Laser lens steamed up. Wait until lens has cleared.

 

CD-R(W) is blank or the disc is not finalized.

 

Use a finalized CD-R(W).

 

 

CD playback does not work

– CD badly scratched/ dirty.

 

Replace/ clean CD (see Maintenance).

 

– Laser lens steamed up.

 

Wait until lens has acclimatized.

 

 

The CD skips tracks

– Disc damaged or dirty. Replace or clean disc.

 

– SHUFFLE or a program is active.

 

Quit SHUFFLE / program mode(s).

 

 

English

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Philips 4000AZ warranty Troubleshooting, Problem Solution