Philips 40PFL5505D, 46PFL5505D Troubleshooting, Downloading an electronic copy, Contact us

10 Troubleshooting

Problem	Possible cause and solution
No power or	The TV is not connected to the power.
indicator light.	Press . POWER at the side of the TV or on the remote
	control.
	Ensure that the AC power cord is connected tightly to the
	TV power connector and to the power socket outlet.
	Remove the AC power cord from the power socket
	outlet, wait 60 seconds and reconnect the AC power cord.
	Connect the TV to a different power socket outlet.
No picture or	HDCP authentication fail.
sound is detected	Ensure that your HDMI cable is certified.
from the device	Press SOURCE on the remote control to switch to
using HDMI 1-4
	another source and then switch back to the HDMI source.
input jack.
	Reset the accessory device and the TV.
	Turn on the TV.
	Select the HDMI channel.
	Turn on the accessory device.
	While the TV and the accessory device are powered on,
	unplug either end of the HDMI cable and then reinsert
	the cable.
No sound is	An audio cable is not connected.
detected from the	Connect an audio cable to the PC / HDMI 1 AUDIO IN
PC using PC input	port on the TV.
jack.	Press SOURCE on the remote control, and select the PC
	source.
No picture or	An incorrect HDMI port is connected or an audio cable is
sound is detected	not connected.
from the PC using	Connect a HDMI-DVI cable to the HDMI 1 port on the TV.
HDMI 1 input jack.	Connect an audio cable to the PC / HDMI 1 AUDIO IN
	port on the TV.
	Press SOURCE on the remote control, and select the
	HDMI 1 source.
TV does not	Batteries are installed incorrectly, or low battery power.
respond to the	Ensure that you are using the TV remote control.
remote control.	Ensure that the batteries are inserted correctly and do not
	need to be replaced.
	Remove the AC power cord from the power socket
	outlet, wait 60 seconds and reconnect the AC power cord.
The picture is	Broadcast video format.
distorted, stretched	Press FORMAT on the remote control to select the best
out, or has black	picture format.
bars on the side	For some accessory devices, the picture format must be
or top.
	set in the accessory device.
The picture is	Insecure / incorrect connection.
mostly red and	Ensure all the connections are made according to the
green, or the	color code.
picture misses red	Push the component cables all the way into the YPbPr
when connected to
an accessory device	sockets on the TV.
via component
cables.
No picture or	No picture or sound - ensure you have selected the
sound.	correct channel.
	Incomplete channel installation.
	If the TV receives channels via an AV connection, set the
	TV to the correct source input.
	If the TV is connected directly to the wall via a coaxial
	connection, perform the autoprogram again.
No sound on the	Volume level is set to zero - increase the volume.
TV loudspeaker.	Sound is muted - press MUTE on the remote control.
	Audio cable is not connected - for AV connection, ensure
	that the Audio L/R cable is connected as described in
	Connecting your devices (see ‘Connecting your devices’
	on page 29). If you use a component cable, ensure that you
	have not crossed the red audio cable with the red video cable.
32 EN

No sound on the	Audio output setting for the accessory device is incorrect.
TV loudspeaker.	For HDMI connections, some accessory devices have an
	HDMI audio output setting that must be turned on for
	HDMI to HDMI connections.
	Check if [Sound] > [TV Speakers] > [Off] is set to [On].
	No sound will be output when [TV Speakers] is set to [Off].
Bad picture quality	Standard definition channels are not as clear as high
with a coaxial	definition channels - connect the devices via component
connection.	or HDMI cables.
Cannot control	Confirm that the connected devices are EasyLink
your TV and	compliant and are connected to your TV via an HDMI
connected devices	cable. Not all brands of devices such as Blu-ray Disc
with one remote	players use the same system as Philips EasyLink. Other
control.	brands might not work with Philips EasyLink.

Downloading an electronic copy

To obtain an electronic copy of this manual :

1 Point your browser to www.philips.com/support

2 Choose your country of location.

3 Enter the model number or a keyword in the “Find your product” field. Alternatively, you can browse the catalogue.

4 Click the description or model.

5 Under Product support, click “User manuals”.

Contact us

If you cannot resolve your problem, refer to the FAQ for this TV at www.philips.com/support

If the problem remains unresolved, contact the Customer Support Center in your country.

Warning

•Do not attempt to repair the TV yourself.This may cause severe injury, irreparable damage to your TV or void your warranty.

Note

•Please have available your TV model and serial number before contacting us.These numbers are available on the back and side of your TV, as well as on the packaging.