BEFORE CALLING SERVICE
Check this list of symptoms and suggested steps to take before requesting service. You may be able to solve the problem yourself. Note : Please become familiar with the commercial features as described in TV installation / Setup because the effects of several of these features, if not thoroughly understood might appear as faulty operation.
SYMPTOMS |
| SUGGESTED STEPS TO TAKE | ||
Installation | TV does not | 1. | Check commercial TV setup (TV installation / setup) menu, including power forced on, Keyboard | |
| respond to |
| Lock, volume minimum / maximum features. | |
| commands |
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| (volume, channel, |
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| power), or cannot |
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| be turned on (if it |
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| is off). Or cannot |
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| be turned off (if TV |
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| is on). |
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Installation | TV turns off by | 1. | TV automatically turns off after approximately 5 minutes when no RF signal is present (unless | |
| itself. |
| POWER ON = FORCED). | |
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| 2. | Check Energy Saving Programmability setting (see ESP) in TV installation / setup. | |
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Picture | No Picture | 1. | Check that the antenna / cable is connected properly at the rear of the TV. | |
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| 2. | Check Tuning Mode setting (Air / Cable). | |
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| 3. | Possible TV station problem. Try another channel. | |
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Picture | There is picture | 1. | Try increasing the volume. | |
| but no sound. |
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| 2. Check that the sound is not muted. If it is, press the MUTE button on the remote control to | ||
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| restore sound. | |
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Picture Display | Uneven color | 1. | Ensure that the TV is not placed near any speakers or magnetic objects. | |
(Color) | display. |
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Picture Display | Double image / | Check antenna, cable or | ||
| "ghost" image |
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Picture Display | Snowy / noisy | 1. | Check antenna, cable and / or setup box connections. Ensure that they are properly connected. | |
| picture |
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| 2. Possible electrical interference from appliances or other sources. | ||
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Power | No power | Ensure that the TV's AC power cord is plugged into the main socket. If there is still no power, dis- | ||
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| connect the plug. Wait for 60 seconds and | ||
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Remote Control | TV does not | 1. Check batteries. | ||
| respond to remote |
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| control | 2. | Aim remote control directly at remote control sensor lens on TV and try pressing any button | |
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| on the remote control. | |
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Sound | There is sound but | Check picture adjustments (brightness, contrast, color, tint). | ||
| poor or no picture |
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ITV_Nafta.indd 5
