10 Troubleshooting
Warning
•• Never remove the casing of this device.
To keep the warranty valid, never try to repair the system yourself.
If you encounter problems when using this device, check the following points before requesting service. If the problem remains unsolved, go to the Philips Web page (www. philips.com/support).When you contact Philips, make sure that the device is nearby and the model number and serial number are available.
General
No power
•• Ensure that the AC power plug of the unit is connected properly.
•• Ensure that there is power at the AC outlet.
No sound or poor sound
•• Adjust the volume of your docking speaker and Bluetooth device.
•• Make sure that the Bluetooth connection is valid between your Bluetooth device and the docking speaker.
Clock setting erased
•• Power has been interrupted or the power adapter has been disconnected.
•• Reset the clock.
About Bluetooth device
Music playback is unavailable on the system even after successful Bluetooth connection.
•• The device cannot be used with the system to play music.
The audio quality is poor after connection with a
•• The Bluetooth reception is poor. Move the device closer to the system or remove any obstacle between the device and the system.
Cannot connect with the system.
•• The device does not support the profiles required for the system.
•• The Bluetooth function of the device is not enabled. Refer to the user manual of the device for how to enable the function.
•• The system is not in the pairing mode.
•• The system is already connected with another
The paired device connects and disconnects constantly.
•• The Bluetooth reception is poor. Move the device closer to the system or remove any obstacle between the device and the system.
•• For some devices, the Bluetooth connection may be deactivated automatically as a
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