TROUBLESHOOTING

GENERAL

Problem

 

Tip

Cannot connect to the network.

 

Check if the LAN cable connection is properly made.

 

 

Turn on the modem or broadband router.

 

 

Check the network settings.

 

 

Check if the broadband router and/or modem is correctly connected.

 

 

Check the “BD-Live Setting”.

Cannot connect to the network

 

Check the content of your Internet service contract to see if your Internet

while my PC is connected to the

 

Service Provider prevents multiple terminals connecting at the same time.

network.

 

 

The capacity of the SD card

 

The data may be written to the SD card when a BD-video that supports the

decreased.

 

virtual package is used and an SD card is in the slot.

MPEG-2 video and audio on the SD

 

MPEG-2 is noncompliant on this unit.

card cannot be played back.

 

 

The contents of the card cannot be

 

The card is not compatible or the contents on the card may be damaged.

read.

 

 

 

Turn off and then turn the unit on again.

Cannot use the BD-Live function or

 

Incert an SD card with enough space(1GB or more).

download of data does not

 

 

 

Check if an SD card is correctly inserted.

perform properly.

 

 

Cannot play back BD-video(BD-

 

Insert an SD card(1GB or more) which is formatted on this unit.

ROM Profile 2.0).

 

Some discs with BD-Live function require memory when playing back the

 

 

content.

 

 

Do not remove the card during playback.

Cannot use Netflix feature.

 

Netflix is available only in the United States.

 

 

Check if the network connection is properly made.

 

 

Visit netflix.com/Philips on your PC and become a Netflix member.

Cannot add movies or TV episodes

 

Visit netflix.com on your PC.

to the instant Queue.

 

 

 

Adding movies or TV episodes on this unit is not available.

The picture quality of Netflix

 

Check the speed of your Internet connection.

streaming movie is poor.

 

 

Even though the speed of the

 

The picture quality does not change during playback.

Internet connection improves

 

 

during playback, the picture quality

 

 

 

The picture quality differs depending on the speed of Internet connection

of Netflix streaming movie does not

 

at the time of loading.

improve.

 

 

Cannot play back Internet radio.

 

Check if the network connection is properly made.

 

 

Check the firewall setting of the modem or router.

 

 

For some stations, playback is not available on this unit.

Cannot play back the Internet radio

 

The station is busy or no longer active.

station in my favorite list.

 

 

 

Try again later.

The audio of Internet radio station

 

vTuner server, station or the Internet connection is busy.

interrupted.

 

 

 

The bit rate of the station is high.

The quality of Internet radio audio

 

The bit rate of the station is low.

is poor or noise occurs during

 

 

playback of Internet station.

 

 

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