www.philips.com/faqs/dect
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www.philips.com/faqs/dect
33
Problems Solutions
The phone does not work at all. • Make sure that the adapter and the phone cord are connected
properly.
• Check that the batteries are fully charged and installed properly.
• This phone does not work during power failure.
The phone does not ring. • Make sure the adapter and the phone cord are connected
properly.
• Move the handset closer to the base unit.
• Make sure the handset ringer is turned on.
There is no dial tone. • Check that the phone cord is connected properly.
• Check the handset is fully charged.
• Move the handset closer to the base unit.
Caller ID does not work properly. • Check with your local phone company that the Caller ID
service is subscribed to.
• Let the phone ring at least once before answering.
The second call (Call Waiting) cannot be
answered.
• Check with your local phone company and select the correct
recall duration *.
The empty battery icon appears soon
after the batteries are charged.
• Replace the batteries with new ones.
The handset is unable to register (DECT
221 only)
• Make sure that the PAGING key has been pressed for
4 seconds before pressing the OK key .
• Each base can only register up to four handsets. See Section 9
- Un-registering a handset - to un-register a currently registered
handset.
The answering machine does not record
calls (DECT 225 only).
• Make sure the answering machine is connected to the power
adapter, and the power adapter is plugged into mains supply
which is switched on.
• Check to see if the answering machine is full. If so, delete some
or all messages.
• Try switching off the power at the main socket, and then turn it
on again after 15 minutes.
Unable to perform remote operation
(DECT 225 only).
• Make sure you entered the correct security code.
• Use a phone set on tone dial mode.
If the above solutions do not help, remove the power from both the handset and the base. Wait for 15 minutes
and try again.
APPENDIX
*Country dependent