Problem

Possible cause

 

Action

I have forgotten my parental code.

I set the timer but it did not record what I wanted.

When I have more than 1 programme in the timer, I sometimes miss the beginning of the second programme.

There is no picture on certain channels but the channel name is displayed.

Pressing the TV/DTV button does not do anything.

The order of my channels has changed.

The remote will not operate my TV or video.

The on-screen displays are not as sharp as I expected.

The picture on some channels seems to have been stretched or squashed.

The video was set incorrectly.

Your receiver was not left in standby.

Your were watching another digital channel and ignored the timer alarm.

The timer automatically adds 5 minutes to the start and end times set in the timer. If the 2nd programme starts immediately after the first,this can delay the start of the second recording.

Your ONdigital subscription does not currently include these channels

You have not connected your digital receiver and TV by a scart lead.

They have been re-arranged as described in section 9.4.

An incorrect code has been entered into the remote.

If you have connected using scart and you have an RGB compatible TV, one of the TV settings could be wrong.

The broadcast is probably in widescreen and the receiver settings may not be correct.

Call ONdigital customer services who can help you enter a new code.

Make sure that your video is set for the same time as your digital receiver.

If you set the timer and have finished watching TV, make sure you put your receiver into standby, otherwise it will not activate.

If you set the timer and continued watching, you must change to the timer channel when the alarm activates. See section 9.5 for more detail.

Only set the timer for the exact time of the programme. Allow for the 5minutes run in and out times when setting more than one event.

To add channels to your subscription, call ONdigital customer services.

Use a scart lead if possible, but if you cannot this button will have no function. This is not a fault.

Refer to this section to change the order again.

Refer to section 11 to make sure that the right codes are being used for your other equipment.

Refer to chapter 9.9 and alter the TV standard to RGB.

Check the receiver settings, following the information in chapter 9.9. If you have a widescreen TV, you may also need to check the settings on your TV.

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Philips DTX6372 user manual Problem Possible cause Action
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DTX6372 specifications

The Philips DTX6372 is a versatile and innovative set-top box designed to enhance the viewing experience by integrating cutting-edge technology with user-friendly features. This device is tailored to meet the growing demands of digital television while providing a seamless user interface that caters to both casual viewers and tech-savvy individuals.

One of the main features of the DTX6372 is its compatibility with multiple broadcasting standards, including DVB-T, DVB-C, and IPTV. This allows users to access a wide array of channels and services, ensuring that they never run out of entertainment options. The device supports high-definition content, enabling viewers to enjoy their favorite shows and movies in stunning clarity.

The DTX6372 is equipped with advanced decoding capabilities, allowing it to handle various video formats effortlessly. It includes support for MPEG-2, MPEG-4, and H.264 formats, making it a future-proof choice for digital television. The device also features a built-in Electronic Program Guide (EPG), which facilitates easy navigation through channels and programs, helping users to find content quickly and efficiently.

Another key characteristic of the DTX6372 is its connectivity options. With multiple HDMI and USB ports, users can connect additional devices, such as gaming consoles, external storage, or home theater systems, expanding their entertainment options. Additionally, the device supports Ethernet and Wi-Fi connectivity, enabling users to stream content from various online platforms and access the internet without needing a separate device.

User experience is enhanced further by the DTX6372’s intuitive remote control, which features dedicated buttons for popular streaming services. This streamlining of controls makes it easier for users to switch between live television and on-demand content.

Furthermore, the device incorporates features designed for energy efficiency, with low power consumption during both active and standby modes. This not only reduces electricity bills but also aligns with the growing global emphasis on sustainability and environmental responsibility.

Overall, the Philips DTX6372 represents a significant leap in set-top box technology, combining excellent performance with essential features to deliver a comprehensive digital television experience. Its adaptability, high-definition support, and user-friendly interface make it a valuable addition to any home entertainment system, ensuring that viewers can stay connected with their favorite content effortlessly.
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