10Frequently asked questions
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In this chapter, you will find the most frequently asked questions and answers about your phone.
Connection
The handset does not switch on!
•Charge the batteries: Put the handset on the base station to charge. After a few moments, the phone will switch on.
The handset does not charge!
• Check charger connections.
icon is not blinking during charge!
•Battery is full: There is no need to charge the battery.
•Bad battery contact: Adjust the handset slightly.
•Dirty contact: Clean the batteries contact with a cloth moistened with alcohol.
Communication is lost during a call!
•Charge the battery
•Move closer to the base station.
The phone is "Out of range"!
• Move closer to the base station.
SEARCHING... is displayed on handset and 
icon is blinking!
•Move closer to the base station.
•Make sure that your base station is on.
•Reset your unit and restart handset registration.
Sound
Handset does not ring!
Check that the RING VOLUME is not set to RINGER OFF, and make sure 
icon is not displayed on the screen (see “Set the ring volume” on chapter 6.2.1).
Caller does not hear me! Microphone may be muted: During a call, press M.
There’s no dialling tone!
•No power: Check the connections.
•Batteries are empty: Charge the batteries.
•Move closer to the base station.
•Wrong line cable used: Use the line cable provided.
•Line adaptor is required: Connect the line adaptor to the line cord.
Caller does not hear me clearly!
•Move closer to the base station.
•Move the base station at least one metre away from any electronic appliances.
Frequent noise interference on my radio or television!
•Move the base station as far away as possible from the electrical appliances.
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