54ENGLISH
TROUBLESHOOTING
This chapter summarizes the most common problems you could encoun- ter with your machine.
If you are unable to solve the problem with the information below, visit www.philips.com/support for a list of frequently asked questions or contact the Philips Saeco hotline in your country.
The contact details can be found in the warranty booklet packed sepa- rately or on www.philips.com/support.
Machine actions | Causes | Solutions |
The machine does not turn on.
The machine is not connected to the electric Connect the machine to the electric network. network.
The drip tray gets fi lled although no water is drained.
Sometimes water is drained automatically by This is a standard operating procedure. the machine into the drip tray to manage the
rinsing of the circuits and ensure optimum machine performance.
The red icon is always displayed on | The coffee grounds drawer was emptied with | The coffee grounds drawer must always be emp- | ||
the machine. | the machine off. | tied with the machine on. Wait until the |
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| icon is displayed before refi tting the drawer. |
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Coffee is not hot enough. | The cups are cold. | Preheat the cups with hot water. | ||
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No hot water or steam is dispensed. | The hole of the steam wand is clogged. | Clean the hole of the steam wand using a pin. | ||
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| Make sure that the machine is off and | ||
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| has cooled down before performing this | ||
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| operation. | ||
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| Automatic Milk Frother is dirty (if supplied). | Clean the Automatic Milk Frother. | ||
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Coffee does not have enough crema. | The blend is unsuitable, coffee is not freshly | Change coffee blend or adjust the grind as | ||
(See note) | roasted or the grind is too coarse. | explained in the section “Adjusting the Ceramic | ||
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| Coffee Grinder”. | ||
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The machine takes a long time to warm The machine circuit is clogged by limescale. | Descale the machine. | |||
up or the amount of water dispensed |
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from the wand is too little. |
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The brew group cannot be removed. | The brew group is out of place. |
Turn on the machine. Close the service door. The brew group automatically returns to the initial position.
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| The coffee grounds drawer is inserted. | Remove the coffee grounds drawer before | |
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| removing the brew group. | |
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| There is a lot of ground coffee under | Coffee is not suitable for automatic machines. It may be necessary to change the type of coffee | ||
| the brew group. |
| or the coffee grinder settings. | |
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