Philips HQ6900, HQ6940, HQ6906 user manual Troubleshooting, Problem Possible cause Solution

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5Put the retaining frame back into the shaving unit, push it down (1) and turn the wheel clockwise (2).

6 Put the shaving unit back onto the shaver.

Troubleshooting

This chapter summarises the most common problems you could encounter with the appliance. If you are unable to solve the problem with the information below, visit www.philips.com/support for a list of frequently asked questions or contact the Consumer Care Centre in your country.

Problem	Possible cause	Solution
Reduced shaving	The shaving heads are dirty.You	Clean the shaver thoroughly before you
performance.	have not cleaned the shaver	continue shaving. See chapter ‘Cleaning and
	well enough or you have not	maintenance’.
	cleaned it for a long time.

Long hairs obstruct the shaving heads.

Clean the cutters and guards with the cleaning brush supplied. See chapter ‘Cleaning and maintenance’, section ‘Every two months: shaving heads’.

	The shaving heads are damaged
	or worn.
The shaver does	The shaver is not connected to
not work when	the mains.
I push the on/off
slide upwards.
Skin irritation.	Your skin needs time to get
	used to the Philips shaving
	system.

Replace the shaving heads every 2 years for optimal shaving results. See chapter ‘Replacement’.

Put the mains plug in the wall socket.

Skin irritation during the first 2-3 weeks of use is normal. After this period, the skin irritation usually disappears.