9 Troubleshooting
Warning
•Risk of electric shock. Never remove the casing of the product.
To keep the warranty valid, never try to repair the product yourself.
If you have problems using this product, check the following points before you request service. If you still have a problem, visit www.philips.com/ welcome.
If you contact Customer Care Center, you will be asked for the model and serial number of your product.The model number and serial number are on the back or bottom of your product. Write the numbers here:
Model No. __________________________
Serial No. ___________________________
No power
•Ensure that the AC adaptor of the main unit is connected properly.
•Ensure that there is power at the AC outlet. No sound
•Adjust the volume.
•Check that the speakers are connected correctly.
•If there is no sound in the USB mode, ensure that you have connected a USB device that contains playable music.
•If there is no sound in the AV mode, ensure that you have connected AV devices to the system correctly.
Remote control does not work
•Before you press any function button, first select the source with the remote control.
•Reduce the distance between the remote control and the system.
•Insert the batteries with its polarities (+/– signs) aligned as indicated.
•Replace the battery.
•Aim the remote control directly at the sensor on the front of the system.
Cannot display some files in USB device
•The number of folders or files in the USB device has exceeded a certain limit. This phenomenon is not a malfunction.
•The formats of these files are not supported.
USB device not supported
•The USB device is incompatible with the system. Try another one.
Timer does not work
•Set the clock correctly.
•Switch on the timer. Clock/timer setting erased
•Power has been interrupted or the power cord has been disconnected.
•Reset the clock/timer.
No picture on HDMI connection.
•Check if the HDMI cable is faulty. Replace a new HDMI cable.
•Check if connected devices are authorized HDMI compatible. If not, the audio/video signal may not be output.
No sound on HDMI connection.
•You may not hear any sound if the connected device is
E n g l i s h
EN 17
