Standby information
•When the product remains inactive for 15 minutes, it automatically switches to standby or networked standby.
•The power consumption in standby or networked standby is less than 0.5W.
•To deactivate Bluetooth connection, press and hold the Bluetooth button on the remote control.
•To activate Bluetooth connection, enable Bluetooth connection on your Bluetooth device, or enable Bluetooth connection via the NFC tag (if available).
8 Troubleshooting
Warning
•• Risk of electric shock. Never remove the casing of the product.
To keep the warranty valid, never try to repair the product yourself.
If you have problems using this product, check the following points before you request service. If you still have a problem, get support at www.philips.com/support.
Main unit
The buttons on the SoundBar do not work.
•Disconnect the SoundBar from the power supply for a few minutes, then reconnect.
Sound
No sound from SoundBar speakers.
•Connect the audio cable from your SoundBar to your TV or other devices. However, you do not need a separate audio connection when:
•the SoundBar and TV are connected through HDMI ARC connection, or
•a device is connected to the HDMI IN connector on your SoundBar.
•Reset your SoundBar to its factory settings.
•On the remote control, select the correct audio input.
•Make sure that the SoundBar is not muted.
No sound from the wireless subwoofer.
•Wirelessly connect the subwoofer to the SoundBar (see 'Pair up with the subwoofer' on page 7).
Distorted sound or echo.
•If you play audio from the TV through the SoundBar, make sure that the TV is muted.
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