TROUBLESHOOTING
| Problem |
| Tip |
| No reaction to the remote control. |
| Connect the product to the power outlet. |
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| Point the remote control at the product. |
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| Insert the batteries correctly. |
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| Insert new batteries in the remote control. |
| No video signal on the display |
| Turn on the TV. |
| device. |
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| Set the TV to the correct external input. | |
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| Select the correct video resolution in video setup. |
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| Press and hold [B (PLAY)] on the front panel for 5 seconds to change the |
POWER |
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| setting back to its default. |
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No audio / video signal on the |
| If the unit is connected to the unauthorized display device with an HDMI | |
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| display device via HDMI cable. |
| cable, the audio/video signal may not be output. |
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| No |
| Does the disc contain |
| the TV. |
| available when the disc does not contain it. |
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| Does the TV support |
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| available when the TV does not support it. |
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| No audio signal from the |
| In the settings menu, set “HDMI Audio” to “PCM” or “Normal(Bitstream)”. |
| loudspeakers of the TV. |
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| No audio signal from the speaker |
| Increase the volume level of the speaker system. |
| system. |
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| In the settings menu, set “HDMI Audio” to “Off”. | |
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| No |
| Does the disc contain |
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| speaker system. |
| available when the disc does not contain it. |
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| In the settings menu, set “HDMI Audio” to “Off”. |
| Cannot play back a disc. |
| Make sure that the product supports the disc. |
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| Make sure that the |
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| or BD. |
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| (BD: A: DVD: All or 1) |
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| For |
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| Clean the disc. |
| SD Memory Card cannot be read. |
| The format of the card does not match that accepted by this unit or the card |
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| is not compatible. |
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| Cannot play back JPEG files from a disc. |
| Make sure that the disc was recorded in the UDF, ISO9660 or JOLIET format. |
| Cannot play MP3 files from a disc. |
| Make sure that the disc was recorded in the UDF, ISO9660 or JOLIET format. |
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| Make sure that the bit rate of the MP3 files is between 112 and 320 kbps. |
GENERAL |
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| Make sure that the sample rate of the MP3 files is 32kHz, 44.1kHz or 48kHz. |
Cannot play back DivX® files from a |
| Make sure that the file extension is .avi, .AVI, .divx or .DIVX. | |
| Cannot play back Windows Media™ |
| Make sure that the sample rate of the Windows Media™ Audio files is 44.1 |
| Audio files from a disc. |
| kHz or 48 kHz. |
| disc. |
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| in the upper right hand corner |
| The operation is not possible. |
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| of the screen. |
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| Cannot find a JPEG file. |
| Make sure that the selected group (folder) does not contain more than |
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| 9,999 files for DVD, and 999 files for CD. |
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| Make sure that the file extension is .jpg, .JPG, .jpeg or .JPEG. |
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| Make sure that the selected folder does not contain more than 9,999 files | |
| Media™ Audio file. |
| for DVD, and 999 files for CD. |
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| Make sure that the file extension is .mp3 or .MP3 for MP3, .wma or .WMA for |
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| Error message appears when I |
| Make sure that the unit is connected to the PHILIPS brand EasyLink TV and |
| select “Auto” in the |
| the “EasyLink (CEC)” is set to “On”. |
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| This error message may appear when your TV’s OSD language is not | |
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| supported by this unit. |
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Others Setup Function Tuning Radio Playback Setup Basic Connections Introduction
EN 49