WHO IS COVERED?
You must have proof of purchase to receive warranty service. A sales receipt or other document showing that you purchased the product is considered proof of purchase.
WHAT IS COVERED?
Warranty coverage begins the day you purchase your product. For 90 days from the date of purchase, the Internet Unit will be replaced with a new, repaired, renewed or comparable product (whichever is deemed necessary) if it becomes defec- tive or inoperative. This exchange is done without charge to you.
From 90 days to one year from the date of purchase, your Internet Unit will be replaced with a new, repaired, renewed, or comparable product (whichever is deemed necessary) if it becomes defective or inoperative. You will be responsible for all labor costs. Contact Philips Service Solutions Group at 1- 888-813-7069 to obtain your cost (labor costs) for exchange. If you live in Canada and need to talk with a French-speaking rep- resentative, call 1-800-661-6162.
All products, including replacement products, are covered only for the original warranty period. When the warranty on the original product expires, the warranty on the replacement product also expires.
After one year from the date of purchase, you pay for the replacement of all parts, and for all labor charges.
WHAT IS EXCLUDED?
Your warranty does not cover:
•labor charges for installation or setup of the product.
•installation, performance of, or repair of audio/video cabling, telephone line, or accessory attachments used in accessory ports outside of the product.
•product replacement because of misuse, accident, lightning damage, unauthorized repair, or other cause not within the control of Philips Consumer Electronics.
•incidental or consequential damages resulting from the product. (Some states do not allow the exclusion of inci- dental or consequential damages, so the above exclusion may not apply to you.)
•reception transmission problems caused by signal condi- tions, telephone line, or cable or antenna systems outside the unit.
•a product that requires modification or adaptation to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifi- cations.
•a product used for commercial or institutional purposes. Philips makes no warranty that the access connection will be a local (not long distance) call, or that international dial- ing connection(s) may be required for usage of the product outside the United States.
WebTV service is separate and distinct from this product (hardware) warranty.
MAKE SURE YOU KEEP...
Please keep your sales receipt or other document showing proof of purchase. Attach it to this owner’s manual and keep both nearby. Also keep the original box and packing material in case you need to return your product.
BEFORE REQUESTING SERVICE...
Please check your owner’s manual before requesting service. Adjustments of the controls discussed there may save you a service call.
TO GET WARRANTY SERVICE...
Warranty service will be provided by Philips Consumer Electronics. If you believe you need service for your Internet Unit, contact Philips Service Solutions Group at 1-888-813- 7069. If you live in Canada and need to talk with a French- speaking representative, call 1-800-661-6162. A representative will go through a diagnostic checklist with you. If it is deter- mined that the product needs to be exchanged, you will receive a return authorization number.
The representative will give you complete shipping details.
PHILIPS MAGNAVOX SERVICE CONTRACT
Enjoy peace of mind, even after your product’s warranty expires. A Philips Magnavox Service Contract protects you from unexpected (and unwelcome) expenses by fully covering the cost of both parts and labor, should a repair be necessary. And, we’re there when you need us. You’ll receive fast, conve- nient service with a single phone call, seven days a week. Receiving this protection is simple. Complete and mail your warranty registration card. Or, if you’d like more information, call 1-888-813-7069 today. If you live in Canada and need to talk with a French-speaking representative, call 1-800-661-6162.
TO GET OUT-OF-WARRANTY SERVICE...
Out-of-warranty service can be obtained at a nominal cost for replacement and handling. To obtain out-of-warranty service:
1.Contact Philips Service Solutions Group at 1-888-813-7069 to obtain the cost of out-of-warranty exchange for your prod- uct. If you live in Canada and need to talk with a French- speaking representative, call 1-800-661-6162.
2.Pack the Internet Unit in a carton suitable for safe ship- ment.
3.Ship the unit, freight prepaid, to:
Philips Service Solutions Group
112 Polk Street
Greeneville, Tennessee 37745
Make sure you write your complete return address on the out- side of the carton. Also, include a letter inside the carton describing the problem. Be sure the letter includes your name, address, telephone number, and product serial number. Enclose your money order in the amount quoted to you by the Philips Service Solutions Group representative.
4.When your product is received, it will be replaced by a new, repaired, renewed, or comparable product which meets Philips’ high quality standards and returned to you by prepaid transportation. You will be responsible for all transportation and shipping costs.
REMEMBER...
Record below the model and serial numbers found on the product. Also, fill out and mail your warranty registration card promptly. It will be easier for us to notify you if necessary. (The return of the warranty registration card is not a condition for warranty coverage.)
MODEL # _____________________________________
SERIAL # _______________________________________
This warranty gives you specific legal rights. You may have other rights which vary from state to state. All implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the duration of this express war- ranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Philips Service Solutions Group
P.O. Box 555
Jefferson City, TN 37760
(423) 475-8869
EL6176E002 / MAC5972 / 05-98
